2nd MIHTE 2013 LOGO
20 - 22 October 2013
Sunway Pyramid Convention Centre Malaysia
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About MIHTE 2013

Following the success of the 1st Malaysia International Healthcare Travel Expo 2012 (MIHTE 2012), the Malaysia Healthcare Travel Council (MHTC) will once again organise the 2nd Malaysia International Healthcare Travel Expo 2013.

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Who Should Attend

Key personnel from the following industries would certainly benefit:

Why Attend

  • Network with industry stakeholders from the local and international healthcare travel value chain
  • Build a database of partners
  • Touch base with existing partners
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Topics of Focus

Breakout Sessions
English Mandarin Arabic Japanese Indonesian Clinical
Quality Health Screening Packaging Eye, Cornea Expertise Exchange Heart Minimally Invasive Surgery
Marketing & Packaging Medical Insurance Treatment for Diabetes Medical Services in Malaysia Cancer ENT Laser
Social Media TCM as Aftercare Paediatrics Catering to Japanese Patients Orthopaedics Cardiology
Aftercare Cancer Treatment Muslim Tourism Ecosystem Healthy Living In Malaysia as an Expatriate Physiotherapy Oncology
Services IVF / Paediatrics MM2H Orthopaedics
Global / Regional Collaboration Seniors Living Neurology
Health Facilitation Wellness & Spas Paediatrics
Financing / Insurance Obstetrics & Gynaecology
Seniors Living / MM2H
Japanese Indonesian Clinical
Experts Exchange Heart Minimally Invasive Surgery
Medical Services in Malaysia Cancer ENT Laser
Catering to Japanese Patients Orthodontics Cardiology
Healthy Living In Malaysia as an Expatriate Physiotherapy Oncology
MM2H Orthopaedics
Seniors Living Neurology
Wellness & Spas Paediatrics
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Janson Yap

Dr Janson Yap

Regional Managing Director
Deloitte SEA Risk Consulting, Life Sciences & Healthcare SEA, Singapore

Janson heads the Life Sciences industry and Risk Consulting services for Deloitte SEA. His competence is in areas of Business Transformation & Innovation and Strategic Risk Management. In recent years, Dr Yap has been studying and advising on healthcare tourism. He has spoken and co-authored several papers on this subject. Prior to his professional services career, he spent 16 years in Australia in the corporate sector in various capacities. His doctorate is on strategic planning and examines the question of strategy implementation effectiveness.

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lai-kean

Lai Kean Li

Head, Traditional Chinese Medicine (Local)
Tung Shin Hospital, Malaysia

Lai Kean Li graduated from Tian Jin University of Traditional Chinese Medicine with a Bachelor’s Degree in Traditional Chinese Medicine. She specializes in internal medicine, acupuncture, gynaecology and dermatology. In 2009, Lai did a Chinese oncology training course at Putrajaya Hospital before joining Tung Shin Hospital. Lai is a member of MCMA Acupuncture Specialist and registered as a Chinese Medicine Practitioner under the Ministry of Health, Malaysia. She is the Head of Traditional Chinese Medicine (local) in Tung Shin Hospital.

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akihiro

Akihiro Furukawa

Advisor
Long Stay Foundation
Japan

Furukawa joined JTB (travel agency) and launched the Institute of Health Tourism in-house venture. He is the former Secretary-General of the NPO Japan Health Tourism Organization. In 2012, he joined the Long Stay Foundation as the Division Manager. He is also active as the Japan Travel Medical Association councillor.

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tsuyoshi

Tsuyoshi Goto

Senior Nurse
Nihon University Itabashi Hospital
Japan

Tsuyoshi Goto has more than 20 years experience as a nurse, working in various wards in dermatology, urology and blood collagen and internal medicine. He is also involved in pain control of cancer patients, anticancer drugs, and radiation therapy. He has a surgery in nursing qualification and is a Certified Diabetes Educator of Japan.

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mizutani

Kazuo Mizutani

Assistant Professor
Tokyo Women's Medical University Medical Center East
Japan

Graduating in 1989 from Nagoya University School of Medicine, Kazuo Mizutani went on to do research on transplantation immunity as a medical researcher in the University of Southern California from 1999. He obtained an MMM (Master of Medical Management) from the Graduate School MBA, University of Southern California USA. After returning to Japan in 2008, he worked at Nagoya University School of Medicine. He is now engaged in clinical research working as an assistant professor in the Department of Urology, Tokyo Women’s Medical University since April 2012. He is also a Tama University and medical care solutions Institute Fellow researcher. Mizutani has great interest in health economics.

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shogo

Dr Egashira Shogo

Head of Japan Clinic
HSC Medical Centre
Malaysia

Born in Nagasaki in 1957, Dr Egashira Shogo came to Malaysia in 2010 and became the person in charge of HSC Medical Centre’s Japan Clinic. His specialty is catheter treatment of ischemic heart disease, cardiology and he is also a health screening specialist.

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marco-giovanni

Marco Giovanni Battistotti

Group Director of Operations
Executive Office, Sunway Resort Hotel & Spa, Malaysia

Marco Giovanni Battistotti is a professional and modern hotelier, leveraging from his exhaustive work experience since the age of 13, rising through rank and file, learning and developing as he took on larger and more varied roles internationally.

He started from the backrooms of restaurants, moved onward to become food and beverage manager. He later expanded his role into hotel management spending 8 years at Starwood Hotels and Resorts in various properties and roles across Europe, Africa, the Middle East and Singapore. His learning and development during this period included gaining a black belt in six sigma operational standard. He is currently the Group Director of Operations for Sunway Resort Hotels & Spa.

Marco is the Chairman of the Selangor Chapter of the Malaysian Hotel Association (MAH), Asia Area President for Skal Club International, Executive Committee Member of the Malaysian International Chamber of Commerce & Industry (MICCI) and Member of Invest Penang Service Industry Advisory Panel.

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emma-han

Dr Emma Han

Chongqing Clinic Manager
Global Doctors, China

Dr Emma Han graduated from the North Sichuan Medical University in 2007. She started her career at The First Affiliated Hospital of Chongqing Medical University and served the hospital for two and a half years. Later, she joined the Global Doctors Chongqing Clinic as a physician and has been there for 3 years now. She is experienced in the areas of Emergency work, Cardiology, Nephrology, Respiratory, Oncology, Endocrinology, Gastroenterology and Radiology. She is well-versed in English and Mandarin.

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sho-nagata

Sho Nagata

Section Chief
Office for Global Expansion of Japanese Healthcare, Health Policy Bureau, Ministry of Health, Labour and Welfare, Japan

Sho Nagata graduated in medicine from the Gunma University, Japan, in 2009. He then started his career with a two-year stint as the Clinical Resident Training in Seirei Hamamatsu General Hospital. Later, he was attached to the General and Paediatric Surgery division of the Iwate Prefectural Hospital. He has been the Section Chief of Office for Global Expansion of Japanese Healthcare in the Ministry of Health, Labour and Welfare, Japan, since 2012.

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khaled-ahmed

Khaled Ahmed Adel El- Sherief

Vice President Operations
Scicom (MSC) Berhad, Malaysia

Khaled EL- Sherief graduated from Ohio University, USA, 1987 with a Bachelors Degree in Electrical & Computer Engineering. Khaled is a Certified Customer Support Manager in Services Capabilities Performance, SCP. Currently working as Vice President of Operations in Scicom (MSC) Berhad, he has more than 26 years working experience in operations & customer service locally and internationally in Oil & Gas, Utilities, IT, Communications, Mobile, Aviation, e-Newspaper, Online Movies, Health, Tourism and National ID Smart Card Technology that was deployed in Malaysia nationwide and worked with several government departments i.e. JPN, JPJ, PDRM, Immigration and KKM. During those years, he managed, developed, deployed, trained and provided customer services to all levels of government including Heads of States, Ministers, DGs of Government Departments etc. In 2011, the Mobile project won 3 Gold Categories in the Contact Centre Association of Malaysia (CCAM) for Contact Centres above 100 Seats, Innovation & Technology and Policies & Processes.

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encik-zulkifly

Zulkifly Md Said

Director
International Marketing Division (South Asia/West Asia/Africa), Tourism Malaysia, Malaysia

Born in 1961, Mr Zulkifly Md Said obtained a Diploma in Public Administration from the Mara Institute of Technology, Shah Alam (1982) and Bachelor of Arts Business Administration (Management and Marketing) from the Westmar College, Le Mars Iowa, USA (1986). He has 26 years of experience at the Tourism Malaysia headquarters as well as overseas. He has served in Hong Kong, Bangkok and Istanbul. He has also been the Director of several important Divisions within Tourism Malaysia: Penang State, Finance & Administration Division, Convention Division, Research & Industry Development, Malaysia Convention & Exhibition Bureau, and Industry Development Division. He is currently the Director of the International Marketing Division, in charge of South Asia, West Asia and Africa.

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maruo

Shigeo Maruo

Counsellor Chief,
Medical Tourism Promotion Division, Ministry of Land, Infrastructure, Transport and Tourism, Japan

In April 2013, Shigeo Maruo was appointed as the Counsellor Chief of the Medical Tourism Promotion Division at the Ministry of Land, Infrastructure, Transport and Tourism Japan. He is assigned to implement new missions and objectives for 2013-2014.

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greenberg

Peter Greenberg

Travel Editor,
CBS News, USA

Peter Greenberg is America’s most recognized, honoured and respected front-line travel news journalist. He is Travel Editor for CBS News, nationally syndicated radio host and a New York Times best-selling author. Greenberg produces and co-hosts a series of ground-breaking television specials called “The Royal Tour,” featuring one-on-one journeys through countries with their heads of state: Prime Minister Benjamin Netanyahu of Israel, the King of Jordan, the Prime Minister of New Zealand, and the President of Peru. His most recent special, co-hosted by the President of Mexico, aired on PBS stations nationwide. A multiple Emmy Award-winning investigative reporter and producer, Greenberg is the consummate insider when it comes to reporting the travel business as news. Travel Weekly named him one of the most influential people in travel and he was inducted into the U.S. Travel Association’s Hall of Leaders for his contributions to the travel industry.

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Norhaslina Othman

Senior Manager of Marketing
Pantai and Gleneagles Group of HospitalsPantai Group Marketing, Malaysia

Ms Norhaslina Othman, is a Senior Manager of Marketing for Pantai and Gleneagles Group of Hospitals. An allied health science graduate, she has more than 14 years of experience in healthcare marketing including business development, international and domestic marketing, marketing operations and marketing communications. She is currently the Acting Head of Marketing for the Pantai Group.

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Prof Dato’ Dr Chan Kok Ewe

Dato’ Dr Chan is Chairman of Penang Health Association, and Professor Emeritus of Allianze University College of Medical Sciences. Dato’ Dr Chan has more than 20 years of experience in various areas of the healthcare industry including teaching, marketing and hospital administration.

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bains

Dato’ Dr BS Bains

Senior Chief Consultant Physiotherapist
BainsPhysio, Malaysia

Dr B.S. Bains is a physiotherapist with 30 years of clinical practise and healthcare business. He founded BainsPhysio®(1985), The Bains Physiofitness Centre (2006) and Aihmsa College (AIHMSA Institute of Health Care, Movement Science & Arts) (2011). He has screened 40,000 people for kinematic profiling on the state of the joints and muscles in determining indicators to promote wellness and healthy citizen.

Dr B.S. Bains is the Immediate Past President of Malaysian Physiotherapy Association, Member of Wounds Association of India, Life Member of Society of Orthopaedically Handicapped Malaysia, Honorary Member of Pakistan Physiotherapy Association and Consultative Corporate Ergonomist. He is a recognised speaker at the national and international forums, and interviewed biweekly on RTM TRAXX FM 101.

As a collaboration initiative under the Malaysian Economic Transformation Programme, he started Joints Functional Screening at Golden Horses Health Sanctuary Kuala Lumpur. He actively promotes health tourism as a member of MHTC.

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abdulrahim-abdulwahid

Dr Abdulrahim Abdulwahid

Chairman
Media Hub International Group, United Arab Emirates

Born in 1953 in Palestine, Dr Abdulrahim possesses BA(Law), MA & PhD in journalism from USA. He is the Chairman, Media Hub International (Dubai); and Editor-in-Chief of Aswaq Magazine (Kuala Lumpur) and 3 Monthly Magazines. His experience includes:
- 18 years as journalist, Dubai government
- 5 years as Arabic copy chief, Dubai-London
- Media Consultant, Deputy Ruler of Dubai (2008-to-date)
- Media Consultant, Malaysia Tourism (2001-to-date)
- Media Consultant, Malaysia Education in the ME (2004-to-date)

He is also the writer about Malaysia, including:
- More than 17 books about Politics, Tourism, Education, etc.
- YAB Dato’ Sri Mohd Najib (Malaysian PM): New Vision of Malaysia, in Arabic (underway)
- Tun Dr Mahathir Mohamad: an Arab & Muslim’s perspective, in Arabic (2003)
- Tun Dr Mahathir Mohamad: A Wise Man in a Crazy World, in Arabic (2005), English (underway)

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ie-ming-chen

Ie Meng Chen

Founder & Chief Executive Officer
PERSIFY Health Network, Indonesia

Ie Ming Chen is the Founder and CEO of PERSIFY Health Network – The Medical Travel People. He believes that healthcare is an individual right, and he creates PERSIFY Health Network to bring hope to those people who are in need of healthcare services, one patient at a time. Headquartered in Singapore, PERSIFY Health Network (http://www.persify.net) has become an integrated healthcare platform that helps patients to connect with the right doctors and hospitals within their budget. We have formed alliance with more than 30 hospitals in Malaysia, Singapore and South Korea. Founded in 2010, PERSIFY has served patients from more than 15 countries, such as Australia, China, Indonesia, Vietnam and Papua New Guinea, just to name a few. Prior to returning to Asia, Ie Ming was based in United States and was part of the founding team at BREAK.COM (Los Angeles, CA) and UPTAKE.COM (Palo Alto, CA).

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chongsu-lin

Dr Chong Su-Lin

Chief Operating Officer
Prince Court Medical Centre, Malaysia

A graduate of the Royal Free Hospital School of Medicine, London, Dr Chong began her early career in the National Health Service, UK, following which she took a Master in Business Administration at the London Business School. This was followed by a stint in management consultancy in the field of pharmaco-economics. She returned to Malaysia in 1995 and has since been in hospital administration, starting at the Subang Jaya Medical Centre (Sime Darby Healthcare) as Director of Ancillary Services, then at the International Medical University as Project Director. Dr Chong then spent just over a decade at the helm of Sunway Medical Centre before taking up her current position as CEO of Prince Court Medical Centre in Kuala Lumpur.

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kirby-lim

Kirby SS Lim

President
Malaysia My Second Home Agents Association, Malaysia

He has more than 17 years’ experience in Silver Haired programme and MM2H consultancy cum application for multi-nationals expatriates. Mr Kirby Lim was the founder and 1st President of the Malaysia My Second Home Agents Association (MM2HAA) since its incorporation in 2006. Currently, he spends about 50% of his time working hand in hand with the Ministry of Tourism and Culture (MOTAC), MM2H Center, other government agencies and related parties.

His work experiences in the MM2H field include the advisory and compliance matters in respect of the MM2H and related applications which also involve in the coordination between MM2H clients and the local medical practitioners for their clients medical check-up and medical reports. He is also act as a local sponsor to his MM2H clients under the MM2H Programme.

His clientele: Bangladesh, Pakistan, China including Hong Kong, Japan, UK, USA, Singapore, India, Iran, Taiwan, Australia, Switzerland, UAE, etc.

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morling

Greg Morling

Secretary
Australasian Medical and Dental Tourism Association, Australia

Greg is the Secretary of the Australasian Medical and Dental Tourism Association (AMADTA) since its inception in late 2012. The Association is a registered NFP organisation and is the peak body for medical travel facilitators originating from Australia and New Zealand. He has been involved in establishing governance for major Associations in the Health Care field in Australia and also runs popular wellness tours and wellness workshops nationally and internationally.

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yuki-sato

Yuki Sato

Nurse
International Marketing, Sunway Medical Centre, Malaysia

A nurse from Japan, Yuki Sato came to Malaysia in 1980 and has worked in hospitals such as Sime Darby Medical Centre for 25 years. She joined Sunway Medical Centre two years ago under the International Marketing. Her roles include medical translation to Japanese and non-Japanese patients. She is also actively involved in seminars, and events such as One Day Nurse.

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Damien Leong

Founder
Cosmos Discovery, and Jia Yu Home Entertainment, Malaysia

Damien is a founder of Cosmos Discovery Sdn Bhd and Jia Yu Home Entertainment Sdn Bhd. Damien had extensive experience in the media industry with exposure in both the local and international media arena. With his strategic thinking and business acumen, Damien together with his team successfully built Cosmos and Jia Yu to be one of the largest suppliers of content to RTM. Damien later led his company through a restructuring that resulted in its current positioning and success in television content development and distribution business in China and Asia Pacific. Damien played a key role in securing the Memorandum of Understandings with the 9 provinces for channel licensing of Jia Yu in China. He has a degree in Law and Commerce from Monash University, Australia.

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shogo

Dr Egashira Shogo

Head of Japan Clinic
HSC Medical Centre, Malaysia

Born in Nagasaki in 1957, Dr Egashira Shogo came to Malaysia in 2010 as person in charge of HSC Medical Centre Japan Clinic till today. He is specialised in catheter treatment of ischemic heart disease, cardiologists and also is a health screening specialist.

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leong

Billy Leong Mun

Managing Director
BMC Travel, Malaysia

Billy Leong is a key player in the Malaysian M.I.C.E. industry. Since he took the helm of BMC Travel (the oldest travel agency in Malaysia) in 1991, he has steered this niche travel company towards profitability and expansion based on the principles of fairness, passion and integrity. His mission is to deliver services primarily upon customers’ needs and requirements. He holds to the philosophy: “partnership based on trust, transparency and customers’ needs”.

Billy is the leading pioneer in elevating the incentive and corporate travel for the industry in Malaysia. He is fervently passionate regarding the promotion of inbound tourism. Hence, he has embarked on investments in a boutique hotel in Malacca, transportation vans and training local quality professional staff.

Billy possesses an LCC Accounting & Costing Diploma and ACCA.

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karen-pho

Dr. Karen Po

Aesthetic Medicine Physician
Beverly Wilshire Medical Centre, Kuala Lumpur

Dr. Karen Po is an Aesthetic Medicine Physician in Beverly Wilshire Medical Centre, Kuala Lumpur. She earned her Bachelor of Medicine and Surgery, MB ChB from the University of Otago, New Zealand. Her specialty mainly focuses in both Aesthetic Medicine and Noninvasive and minimally invasive procedures. Among the procedures perform by Dr Karen Po includes laser skin resurfacing, laser treatment, skin care and aesthetic practice, dermatologic laser surgeries, Laser hair removal, laser tattoo removal, laser vein, removal, radiofrequency & light-based devices for skin tightening, treatment of scars and keloids, Skin biopsy, Botox and Filler Injections, microdermabrasion, chemical peel, thread lift, acne & pigmentary disorders treatment.

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robin-niu

Robin Niu Er

Beauty Celebrity
Taiwan

Robin Niu Er is a household name, especially in his home country of Taiwan, where everyone refers to him as the “Beauty King”. He is a makeup artist, beauty therapist, beauty product marketer, and also a beauty celebrity. He is also a practitioner of “Healthy” & “Beauty”. He is the first Chinese Beauty writer on Google Beauty. He is the No.1 component Master in Taiwan, he has a medical background and visited testing laboratories in Russia, Japan, and France and has attended meetings to discuss ingredients and components.

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liu-xiaohang

Prof. Liu XiaoHang

Consultant of Chinese Medical Division
Tung Shin Hospital

Professor Liu XiaoHang is a Consultant of Chinese Medical Division in Tung Shin Hospital. He started to learn Chinese Medicine at the age of 17. In 1997 he had been served at Tung Shin Hospital for one year as one of the first group of Chinese Specialists sent by Nanjing University of TCM. He was the former Chief Physician and Director of Cardiology Department at first Affiliated Hospital of Nanjing University of TCM which is among the most famous hospitals in China. He was also a Professor in Nanjing University of TCM with nearly 40 years of clinical experiences and possesses both TCM and Western Medicine Theory. He was also the former visiting clinician of Mayo Clinic, USA in 1999. He is not only specialise in internal medicine but also in treating complex cases of surgery, gynecology, pediatrics and dermatology.

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zhang-qi

Prof. Zhang Qi

Operations Director
Golden Horses Health Sanctuary (Wellness) - TCM Center

Professor Zhang Qi is the Operations Director in the Golden Horses Health Sanctuary (Wellness) – TCM Center. He obtained a PhD degree in the American Liberty University of Doctor of Philosophy in Oriental Medicine. He has been appointed as the research professor in the American Academy of Naturopathic Medicine and specializes in the fields of health maintenance in the traditional Chinese methods and prevention and treatment of cancer. He had actively involved in TCM Naturopathic Practice for more than 20 years in the United States. Professor Zhang Qi provides free health consultations in the TCM Charity Program and events locally. He is an active speaker at many health events and a healthcare columnist of Oriental Daily News on a weekly basis.

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prof-hong

Master Hongchi Xiao

A series of events led Master Hongchi Xiao to embark on an unprecedented quest to rediscover Chinese cultures and to learn from masters of Classical Chinese Medicines. With the wisdom of a scientist and the spitfire on an explorer, he has travelled to all possible corners of the world. He has mastered many techniques previously Thought lost, including rare acupuncture, acupressure, bone-setting, needle-knife techniques, Paida and Lajin. He is now travelling the world giving lectures and speeches, organizing workshops, and demonstrating on various occasions to promote Paida and Lajin; He has been travelling to major continents delivering over 100 speeches. The thousands of patients Xiao have cured suffer from all kinds of diseases, and they vary in their backgrounds, from common folks, to celebrities and the Tibetan Tulku.

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Jason Liang

Jason Liang

Shang Pin Tour - General Manager
Century Holiday International Travel Group, China

Shang Pin Tour is an outbound travel division of Century Holiday International Travel Group, Headquarter in Shenzhen. Mr Liang is a professional outbound travel expert in both West and East Malaysia, including manages the 5 AirAsia Travel and Service Centre (ATSC) throughout China. Supporting with wholesales network including Beijing, Shanghai, Xian, Guilin, Guangzhou, Shenzhen, etc – Believe the new Medicial Tourism product will be one of the important development in China.

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Dr Wasista Budiwaluyo

Dr Wasista Budiwaluyo

MHA, General Secretary
Indonesian Hospital Association (PERSI), Indonesia

Dr Wasista Budiwaluyo is currently appointed to the Governing Body in Ciputra Hospital, and is active on the Executive Board in the Atma Jaya Teaching Hospital. He received his Medical Degree from the Medical Faculty of Atma Jaya University in Jakarta. After completing his Master Degree in Hospital Administration at New South Wales University, Sydney, Australia, Wasista obtained experience as CEO at several hospitals such as: Sint Carolus Hospital in Jakarta, Siloam Hospital in Cikarang, Aibee Hospital in Bogor, and Sahid Sahirman Memorial Hospital in Jakarta.

Apart from this, Wasista is active in several Hospital Organisations. He is the Secretary General of the Asian Hospital Federation (2010 – present); a Board Member of Atma Jaya University Foundation and Functionary at the Association of Voluntary Health Services of Indonesia (PERDHAKI) (2009 – present).

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Wu Ai Zhen

Wu Ai Zhen

Chinese Contemporary Painter, China

Wu Ai Zhen (born 1969) is a notable Chinese contemporary painter in Shanghai, China. After graduating from Shanghai Education Institute, School of Art in 1991, Wu became the Art Director of HVD Production House, Malaysia from 1999 to 2000. Wu is currently a member of Shanghai Artists Association, Director of Aishen Art Museum, Secretary General and Vice Chairman of Qingpu Artist Association, Deputy Director of Dianshanhu Painting School and Visiting Professor of Animation Department at the Institute of Continue Education of Nan Jing Arts Institute.

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Ng Hian Chan

Dr Ng Hian Chan

Consultant Plastic Surgeon
Penang Adventist Hospital, Malaysia

Dr Ng Hian Chan obtained his MBBS from Universiti Malaya in 1999 and a Master of Surgery (Plastic Surgery) from Universiti Sains Malaysia in 2007. He was a Plastic Surgeon at the Hospital Raja Permaisuri Bainun, Ipoh from 2007 to 2012. In 2011, Dr Ng underwent a short-term fellowship at the Oral & Cranio-maxillofacial Surgery Department of Hannover Medical University in Germany. In 2012, he spent one month at the Department of Plastic & Reconstructive Surgery of Chang Gung Memorial Hospital in Taipei, Taiwan. While there, he was a Visiting Scholar in Aesthetic Medicine and Surgery. He also has had the privilege to present many papers and lectures concerning his area of specialisation. Dr Ng enjoys mountain climbing during his free time. He also keeps himself fit by participating in marathons and triathlons.

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Michael Brown

Michael Brown

President
Michael Brown Communications / Healthcare, USA

Michael Brown of New York, is arguably one of the world’s leading experts on the Medical Tourism/Borderless Healthcare industry. He works with countries, hospitals, airlines and hotels. His companies, Michael Brown Healthcare and Michael Brown Communications offer most services necessary to establish, brand and market successful medical, dental and wellness programs. In addition, his companies write business plans for hospital builds and his strategic partners can even plan and build hospitals for domestic and foreign patients, as well as facilitate their healthcare travel experience. He has worked in Africa, Asia, Australia, Europe, North America, South America, as well as the Middle East and Caribbean. He can be reached at mbrown@michaelbrowncommunications.com for further information.

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Damien Leong

Damien Leong

Founder
Cosmos Discovery, and Jia Yu Home Entertainment, Malaysia

Damien is a founder of Cosmos Discovery Sdn Bhd and Jia Yu Home Entertainment Sdn Bhd. Damien had extensive experience in the media industry with exposure in both the local and international media arena. With his strategic thinking and business acumen, Damien together with his team successfully built Cosmos and Jia Yu to be one of the largest suppliers of content to RTM. Damien later led his company through a restructuring that resulted in its current positioning and success in television content development and distribution business in China and Asia Pacific. Damien played a key role in securing the Memorandum of Understandings with the 9 provinces for channel licensing of Jia Yu in China. He has a degree in Law and Commerce from Monash University, Australia.

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Jeremy Abbate

Jeremy Abbate

Publishing Director
Scientific American Worldview, USA

Jeremy Abbate is the Publishing Director of Scientific American Worldview and the Director, Global Media for the larger Scientific American brand. He is responsible for developing new media programs, brand extensions and joint ventures serving the international opinion leadership that turns to Scientific American and its related titles for the best views of the future. He has spearheaded co-branded partnerships with several international organizations including the Biotechnology Industry Organization, the Bill & Melinda Gates Foundation, The Carter Center, and the Pacific Health Summit. Working to bring important scientific ideas into a dynamic media environment, he has led projects serving some of the world’s largest private organizations, including Procter & Gamble, Philips, IBM, Pfizer, Life Technologies and Amgen.

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Dr Tikfu Gee

Secretary of the Society of Laparoscopic and Endoscopic Surgery of Malaysia (SELSMA) and Vice-President of the Malaysian Metabolic and Bariatric Surgery Society (MyMBS), Malaysia

Dr Tikfu Gee gained essential skills and knowledge in general surgery through many years of working experience in the largest hospital in Malaysia and sub-specialised training in Minimally Invasive Surgery and Bariatric and Metabolic Surge. To-date, he has performed the most number of bariatric surgeries in the country.

Dr Gee has keen interest in research, especially in Bariatric and Metabolic Surgery. He has published 6 papers in various fields of surgery in local and international journals; 5 papers submitted for peer review; and 6 on-going projects in hand. He has written 2 medical handbooks and progressing with the 2nd edition for both books.

He also lectures at Universiti Putra Malaysia, and teaches surgical trainees and junior doctors in Hospital Kuala Lumpur and Hospital Serdang.

Currently, Dr Gee is the Secretary of Society of Laparoscopic and Endoscopic Surgery of Malaysia (SELSMA) and Vice-President of Malaysian Metabolic and Bariatric Surgery Society (MyMBS).

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suyk

Jaap Suyk

Healthcare Travel Facilitator
Netherlands

After my medical education I started to work in the medical industry and since 1999 I have worked in medical tourism with a speciality in bariatric surgery. In 2009 and 2010 I lived in Malaysia to start a project in bariatric surgery. Since July 2013 I have taken up a new role as a healthcare travel facilitator to promote Malaysia’s medical tourism in Europe.

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Khan Naved

Khan Naved

Chief Executive Officer / Director of Business, and Group Representative for Group Investments / Projects (Malaysia & South East Asia), Saudi International Industrial Services Co., Kingdom of Saudi Arabia

Mr Khan Naved is an outstanding entrepreneur and operations professional with more than 34 years of experience in managing comprehensive operational activities, driving business development. He demonstrates track record of growing a start-up business into an internationally recognised organisations. Mr Khan works for the Saudi International Industrial Services Co. (Siisco) as the Group representative for Malaysia and South East Asia for Group Investments / Projects. Siisco is a Saudi Arabia based group duly organised and established under the Law of Saudi Arabia; and owned by HRH Prince Saud Bin Mishal Bin Abdul Aziz and Shaikh Zia Bin Talib Al Rahman. The group consists of the most powerful businessmen of Kingdom of Saudi Arabia. Mr Khan possess Bachelor of Commerce and Administration.

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Dr. Paul Ng Hock Oon

Dr Paul Ng Hock Oon

Consultant Obstetrician & Gynaecology, and Gynaecological Oncologist
Pantai Hospital Kuala Lumpur, Malaysia

Dr Paul Ng did his basic degree and specialist training in the United Kingdom before returning to Malaysia as a lecturer in Obstetrics and Gynaecology in Universiti Kebangsaan Malaysia. He did his subspecialty training in Gynaecological Oncology in Singapore and continued his work in HUKM as an associate professor. In 2009, he joined Pantai Hospital Kuala Lumpur. While in Pantai Hospital, and working as a gynaecological surgeon, he has joined his colleagues there in the regular practice of gentle birthing and also in water birthing.

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Stanley Lam

Stanley Lam

Chief Executive Officer
Mahkota Medical Centre, Malaysia

Mr Stanley Lam is the Chief Executive Officer of Mahkota Medical Centre (Mahkota), a private tertiary hospital located in Melaka. As former CEO of Hospital Pantai Kuala Lumpur and Klang, Mr Stanley has a wealth of more than 10 years of experience in the healthcare industry. An accountant by profession, he has strong finance and management capabilities, ambitious and is a self-motivator with a lot of drive.

Stanley is instrumental in leading Mahkota, who is a pioneer in health tourism, to support the government’s initiative to boost health tourism. Mahkota is aggressively promoting its medical packages, services, and facilities abroad and has received medical tourists from around globe, with a significant number coming from Indonesia, Singapore, Cambodia, Myanmar, and China. The hospital was recipient of the Export Excellence Award by MATRADE and Melaka Tourism Award for its efforts in medical tourism over the years.

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Caroline Tan

Caroline Tan

Administrator / Chief Executive Officer
Tung Shin Hospital, Malaysia

Mdm Caroline Tan, a Chartered Accountant with MIA, is the Chief Executive Officer of Tung Shin Hospital, a 132 years community hospital and not-for-profit organisation offering Traditional Chinese Medicine and Western Medicine. She has experiences in various industries such as Trading House, Manufacturing, Retailing and Private Healthcare industry. She has a broad range of healthcare experiences through her involvement in several capacities and levels from administration, finance, procurement and clinical matters.

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Mario Babin

Mario Babin

President Director / Chief Executive Officer
Global Assistance & Healthcare, Indonesia

A career in assistance stretching back more than 25 years, Mario started to work for an assistance company in his home town of Montreal, Canada. At that time, the company was facing a rapid grow and Mario was called to travel to assist in the expansion of the company. He has been travelling in many countries and been based in Switzerland, Australia, China, Korea, Singapore, Vietnam where in each of these countries, he opened a medical assistance and/ or a medical centre. And finally he landed in Indonesia in 1995. In 1998, Mario with a business partner started Global Assistance & Healthcare in Jakarta. Today the company is one of the leading assistance companies in Indonesia and Singapore by providing not only medical assistance but also, provide onsite medical facilities and management as well as being a leader in Risk Management. He has an excellent expertise and network through Asia. Mario has 2 children and enjoys golf, good food and wine and travelling among the beautiful islands of Indonesia.

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Dr Kong Why Hong

Dr Kong Why Hong

Medical Advisor for Wellness TCM Center
Golden Horses Health Sanctuary, Malaysia

Dr Kong Why Hong was trained as a TCM physician in Guangzhou University of TCM (China) in 1998 and further pursued his medical doctorate degree in Crimea State Medical University (Ukraine) in 2010. Currently, he is the Medical Advisor (Integrative Medicine) for Golden Horses Health Sanctuary. He gained his TCM experience while practicing at his own TCM clinics in Malaysia for more than 15 years and also provided his TCM service in London, UK and Ukraine while pursuing his Medical Degree and has many years of medical practice experiences in government hospitals. He also lectures at INTI International University, Malaysia TCM College, KL TCM College and Johor TCM College. Dr Kong is a registered medical doctor with Malaysia Medical Council (MMC), and lifetime member of Malaysia Chinese Medical Association (MCMA), Acupuncture Association of Malaysia (MAAM) and Malaysia Oncology Society (MOS).

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Gregory Lemon

Co-founder & Marketing Director
CosMediTour, Australia

Gregory has enjoyed a history of identifying and commercialising opportunities in tourism market segments. These have included a number of international leisure and travel brands, market-leading incentive travel products and Australia’s longest running leisure-based incentive loyalty program for a national retailer (7 years). In the past decade, Greg founded RewardsCorp in 2004 and constructed its original Leisure Rewards Currency business model which has since been awarded patents in Australia and South Africa. He co-founded RewardsCorp subsidiary The Holiday Centre (awarded Business Review Weekly’s fastest growing travel company in 2011 and 2012) and its B2C travel brands – My Fiji, My Bali, My Hawaii, My Thailand, My Malaysia and My QLD Holiday. In 2010 Greg co-founded CosMediTour, now Australia’s largest Medical Tourism corporation, and poised to expand throughout the Asia-Pacific region.

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Max Wong Wai Khuen

Max Wong Wai Khuen

Regional Director (East Asia)
Malaysia Healthcare Travel Council, Malaysia

Mr Max Wong Wai Khuen graduated from the University of Science Malaysia with BSc (Hons) Chemistry. He joined the Administration & Diplomatic Service under the Malaysian Government with the first posting to the Ministry of Health (MOH) Malaysia. As an Assistant Secretary in the Corporate Policy & Health Industry Division, he was involved in evaluating various national healthcare policies by monitoring its implementation and alignment with approved strategic directions and providing health research oversight. In 2008, he was promoted to Senior Assistant Secretary within the same Division, and was responsible in addressing bilateral issues concerning Malaysia and other countries.

In 2009, Max Wong was promoted to Marketing & Promotions Manager to overlook the establishment of Malaysia Healthcare Travel Council (MHTC), a primary agency set up under the MOH to develop and promote Malaysia’s healthcare travel industry. In 2012 he was promoted as the MHTC’s Regional Director for East Asia.

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Dr Ranjit Singh Gill

Dr Ranjit Singh Gill

Clinical Director of Upper Limb Division
Kuala Lumpur Sport Medicine Centre, Malaysia

Dr Ranjit Singh GILL is a graduate of University Malaya Medical School. Following his graduation, he underwent further surgical training both locally and abroad. He is a Fellow of the Royal College of Surgeons of Edinburgh and the Royal College of Surgeons and Physicians of Glasgow, United Kingdom. He then pursued his sub-specialisation training in Hand and Reconstructive Microsurgery receiving his Fellowship in Hand & Microsurgery from the University of Louisville and Christine M. Kleinert Institute for Hand & Microsurgery in 1996. Back in Malaysia, Dr GILL was appointed Consultant Hand Surgeon at the Dept. of Hand & Microsurgery, General Hospital Kuala Lumpur. He started his private practice in 1998 at Pantai Medical Centre and in 2003 set up Malaysia’s first Hand and Microsurgery Unit in the private sector. He is currently Clinical Director of the Upper Limb Division at Kuala Lumpur Sport Medicine Centre and Clinical Director of the Hand & Microsurgery Unit at Pantai Hospital, KL.

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Dr Balachandran Appoo

Dr Balachandran Appoo

Consultant ENT, Head & Neck Surgeon
Tropicana Medical Centre, Malaysia

With over 17 years of experience in medicine, 13 of which in the ENT specialty, Dr Bala is a prominent surgeon in the field of ENT Head Neck surgery with a keen interest in Laser Surgery in ENT, Maxillofacial Trauma Surgery and Head & Neck Cancer Surgery. He performs one of the largest series of comprehensive Laser surgeries (ENT, Head & Neck) in South East Asia. Apart from his Proficiency in ENT practices, Dr Bala is also excellent in a vast area of subspecialties such as facial plastic surgeries and sleep disorder surgeries. In addition, Dr Bala was a Senior Registrar in Oromaxillofacial, Head, Neck and ENT in Australia before returning to Malaysia to head the Department of ENT & Head, Neck Surgery in Tengku Ampuan Rahimah Hospital and Sg Buloh Hospital respectively. Today, he is a Consultant ENT Head & Neck Surgeon at Tropicana Medical Centre.

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Dr Mohammad Iqbal Mohammad Sarwar

Dr Mohammad Iqbal Mohammad Sarwar

Paediatrician/ Neonatologist Consultant
KPJ Damansara Specialist Hospital, Malaysia

Dr Mohammad Iqbal is a Paediatrician/Neonatologist Consultant at KPJ Damansara Specialist Hospital. He was a consultant in neonatology at the regional Newborn Intensive Care Unit, St Mary’s Hospital, Manchester from 2010 until 2012. He completed both of his basic and higher paediatric training rotations in Sheffield, United Kingdom. Dr Mohammad Iqbal was actively involved in teaching and training medical students from University of Manchester and acts as an academic advisor for 6 first year students and regularly acts as an examiner for the OSCRs examinations involving year one to year five students. Having spent almost 20 years training in the field of paediatrics and neonatology in the United Kingdom, Dr Mohammad Iqbal returned to Malaysia and now uses his expertise and training for the benefit of fellow Malaysians.

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Dr John Ooi Tzen Chuong

Dr John Ooi Tzen Chuong

Consultant Orthopaedic & Spine Surgeon
Sri Kota Specialist Medical Centre, Malaysia

Dr John Ooi Tzen Chuong obtained his basic degree from Universiti Malaya, Malaysia in 1997, and completed his post basic degree 2004 in MMed (Orthopaedics) from Universiti Sains Malaysia. Besides that, Dr John has done his Spinal Fellowship Programme in Australia and Spine Surgery attachment with Dr Stan Lee, Chief of Spinal Surgery, University of Michigan USA. Dr John has numerous experienced in managing wide range of spinal disorders. This includes cases of degenerative, traumatic, congenital, neoplastic and paediatric deformity. He has also managed and operated many cases of scoliosis. He is an Orthopaedic & Spine Surgeon in Sri Kota Specialist Medical Centre, Klang, Selangor and also an advocate of Minimally Invasive Spine Surgery.

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Dr Mahmood Sabruddin Zulkifli

Dr Mahmood Sabruddin Zulkifli

Cardiology Clinical Specialist
National Heart Institute, Malaysia

Dr Mahmood received his early education in Petaling Jaya. Upon finishing his secondary education, he furthered his studies in the United Kingdom. He qualified with a degree in medicine from the University of Wales College of Medicine (UWCM) and subsequently furthered his postgraduate training in Cardiff and London. He then obtained the MRCP (UK) in 2006 and returned to Malaysia in 2007. He joined IJN upon his return to Malaysia and has been with IJN since. Besides general and interventional cardiology, he has a special interest in imaging cardiology. He has undergone specialised training in echocardiography and cardiac MRI at The National Heart Centre, Singapore and The Brompton Hospital, London.

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Dr Lim Bee Chian

Dr Lim Bee Chian

Consultant Cardiologist
National Heart Institute, Malaysia

Dr Lim Bee Chian is currently a Consultant Cardiologist in the Cardiology Department, National Heart Institute also known as Institut Jantung Negara (IJN). He graduated from University Science Malaysia in July 1998 with degree of M.D. He then obtained his MMed (Internal Medicine) Singapore in November 2003 and his MRCP (UK) in June 2004. He completed his AST Cardiology training (Singapore) in April 2008. He joined IJN in April 2010 as a Cardiology Clinical Specialist and then promoted as Consultant Cardiologist in May 2012 till present. Procedures performed will include Percutaneous Coronary Interventions, MitraClip Procedures (Mitral Valve Repair System) and TEE (Transesophageal Echo). He has a special interest in Adult Cardiology (Invasive & Imaging) as well as Adult Congenital Heart Diseases.

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Dr Saw Lim Beng

Dr Saw Lim Beng

Spine Surgeon
Sunway Medical Centre, Malaysia

Dr Saw Lim Beng graduated from the Manipal Academy of Higher Education, India in 1995. He obtained his postgraduate degree in orthopaedic surgery (MS Ortho) from University Malaya in 2005. He further subspecialty as a spine surgeon and had worked as a clinical fellow in Hong Kong University from 2007-2008. An expert specialized in various disorders of the spine; he served as consultant in spine surgery unit in University Malaya Medical Centre since 2008, and carried out 300-400 spine surgeries annually. His special interest includes deformity surgery such as scoliosis or kyphosis correction. Dr Saw is also an expert in minimal invasive spinal surgeries; which has been the main focus in spinal surgeries nowadays. His applications of minimal invasive surgeries include treatment of spinal stenosis, spinal infection and spinal tumor. Dr Saw also has numerous spine articles in medical journal and frequently invited as speaker around the world.

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Dr Azura Rozila Ahmad

Dr Azura Rozila Ahmad

Consultant Medical Oncologist
Beacon International Specialist Centre, Malaysia

Dr Azura Rozila Ahmad is a Consultant in Medical Oncology in Beacon International Specialist Centre, Petaling Jaya, Malaysia. She received her medical and subspecialty medical oncology training in the Northern Ireland Cancer Center, Belfast, United Kingdom. She is a fully accredited medical oncologist with Certificate of Completion of Training (CCT) recognised by the General Medical Council of United Kingdom. Prior to returning to Malaysia, she worked as a consultant in the Northern Ireland Cancer Centre. She has a certificate in palliative care. She treats solid adult tumour with interest in breast, gastrointestinal, lung, ovary and urological cancers.

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Dr Chan Ann Chyi

Dr Chan Ann Chyi

Primary Care Physician
Life Care Diagnostic Medical Centre, Malaysia

Dr Chan Ann Chyi graduated from Melaka Manipal Medical University and had gone through training in various department including paediatric, obstetrics & gynaecology, orthopaedic, internal medicine, surgery and A&E. Previously working in Hospital Kajang for 4 years with extensive experience internal Medicine. Before joining Life Care Diagnostic Medical Centre, she was the medical officer in-charge for Klinik Kesihatan (Health Clinic) Padang Subang in Alor Gajah, Melaka. Currently she is working in Life Care Diagnostic Medical Centre which mainly involved in Health Screening & Primary Preventive Care.

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Dr Mohamad Nasir Zahari

Dr Mohamad Nasir Zahari

Consultant Plastic & Reconstructive Surgeon
Beverly Wilshire Medical Centre,

Dr Nasir is the Medical Director of Beverly Wilshire Medical Centre, with 17 years’ experience. He was awarded with Bachelor of Medicine from University of Melbourne in 1988 and continued his post graduate degree at The Royal College of Surgeons (FRCS) in Edinburgh (1993). Dr Nasir also obtained the Master of Surgery from University Kebangsaan Malaysia (1995) where he was honoured with ‘Award for Excellent Service’. He is registered with the National Specialist Register, Academy of Medicine of Malaysia, and a member of the elite MAPACS. He believes in research and evidence-based medicine, unparalleled academic training and teaching along with compassionate care for patients. Dr Nasir also gives lectures in local universities and has appeared on television, radio and popular magazines, raising awareness in plastic, reconstructive and cosmetic surgery procedures, locally and internationally.

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Dr Chooi Yue Seng

Dr Chooi Yue Seng

Consultant Orthopaedic Surgeon (Spine)
Sime Darby Ara Damansara, Malaysia

Dr Chooi Yue Seng is a Consultant in Orthopaedic Surgery (Spine), a recent recruit with Sime Darby Medical Centre Ara Damansara. A recipient of an Australian government scholarship, he obtained his MBBS from Sydney University, Australia, in 1995. An early interest in research resulted in a Clinical Research Fellowship in 2002, at the University Melbourne, Australia. In 2003, he completed his Masters in Orthopaedics from the University Malaya, Malaysia, under a Malaysian government scholarship scheme. He obtained his first Clinical Spine Fellowship from Hong Kong University, Hong Kong SAR, in 2005. This was followed by a second Clinical (Advanced) Spine Fellowship, from the Istanbul Spine Centre, Turkey, in 2009, under another Malaysian government scholarship. He is part of the pioneer group to successfully complete the Malaysian Ministry of Health’s 4- year Higher Subspecialty Spine Training programme, in 2010. He has been a member of the Hospital Kuala Lumpur Spine Team, since 2006, until his current appointment. He is also an active member of the Spine Society of Malaysia, and the Malaysian spine fraternity. His areas of interests include Low Back Pain, and Spinal Deformity.

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Dr Siva Kumar Ariaretnam

Dr Siva Kumar Ariaretnam

Consultant Orthopaedic Surgeon (Joints)
Sime Darby Ara Damansara, Malaysia

Dr Siva Ariaretnam is a consultant orthopaedic surgeon with over a decade of experience. He is fellowship-trained in joint replacement and sports surgery in Sydney Australia and in the Rorabeck-Bourne Joint-Replacement Institute in the University of Western Ontario, Canada. He has held trauma surgery appointments in North Sydney and was a Chief Resident of Trauma in his graduating batch at The University of Malaya Orthopaedic faculty. He has published in peer-reviewed journals on the topics of joint replacement and trauma. Dr Ariaretnam performs minimally-invasive surgery allowing patients to walk within hours of a joint replacement or lower-limb trauma surgery. He incorporates the latest technology in improving surgical outcomes, reducing risk of infection and deep-vein thrombosis. He has performed the first US-FDA approved patient-specific knee replacement in South-East Asia and the first case of a newer-generation unicompartmental knee replacement in Malaysia.

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Prof Pang Hong Sok

Prof Pang Hong Sok

Orthopaedic Chinese Medical Doctor
Life Care Diagnostic Medical Centre, Malaysia

Prof Pang Hong Sok graduated from Beijing University of Chinese Medicine and specialise in Orthopaedic Chinese Medicine, and was bestowed a Professional Certificate in Acupuncture & Tuina by the International Chinese Medicine Alliance. Under the tutelage of a Qi Gong master Dr Wang Zhi Xiu, he became the 11th generation protege of China’s Wu Yang Qi Gong. He also won the 1999 Best Zhong Avenue Contribution Award by the Korean government, Appreciation Award from Fui Chiu Association from Tung Shin Hospital in 2012 and 2011. Prof Pang is highly trained and has vast experience in treatment and management of bone & joint related disease.

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Dr. Toh Charng Jeng

Dr Toh Charng Jeng

Consultant Neuro Surgeon
Sri Kota Specialist Medical Centre, Malaysia

Dr. Toh Charng Jeng was graduated from Kasturba Medical College, Manipal in 1998. Then, he obtained his Masters of surgery in Neurosurgery from University Sains Malaysia in 2005, Fellowship Training in Neurosurgery, Australia. He is also trained in Royal Children Hospital mainly in epilepsy. He is also managing chronic pain syndrome and currently is a visiting Neuro surgeon consultant at Sri Kota Specialist Medical Centre.

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Assoc. Prof Dr Jegan Thanabalan

Assoc. Prof Dr Jegan Thanabalan

Senior Consultant Neurosurgeon
UKM Specialist Centre, Malaysia

Associate Professor Dr Jegan Thanabalan, Senior Consultant Neurosurgeon based at UKM Specialist Centre / PPUKM since 1998 and a Senior Lecture at UKM Medical Centre. He completed his Master of Surgery in May 2002 at Medical Faculty PPUKM. Stereotactic &Functional Fellowship at Radcliffe Infirmary / John Radcliffe Hospital, Oxford, UK (July 2006 – November 2008). Assoc. Prof. Dr Jegan areas of interest include Stereotactic & Functional Surgery, Endoscopic skull base Procedures and Image Guided Procedures (Adult & Paediatric). He has published widely in his area of research in National and International reputable journals. He supervises for on-going PHD research in Brain Tumour. He has on-going research supervision on Neurosurgical trainees, Master of surgery ENT, Ophthalmology & Emergency medicine. He is also a Supervisor and examiner for the undergraduate training programme in UKM and UMPAD Indonesia.

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Dr Rajesh Singh

Dr Rajesh Singh

Orthopaedic Surgeon (Hand & Micro)
Sunway Medical Centre, Malaysia

Clinical Associate Professor Dr Rajesh Singh is consultant Orthopaedic Hand and Micro-Surgeon at the Sunway Medical Centre. He is also academic staff member of Monash University & the Medical Protection Society (UK). He completed his medical school with Honours from the University of New South Wales, Australia and this Masters of Orthopaedic Surgery from the University of Malaya. He holds the only Distinction award in the history of the Malaysian orthopaedic training program. His subspecialty training in the area of upper limb, hand and microsurgery as well as further qualifications are in surgical anatomy and musculoskeletal-ultrasound is from Australia. His professional interests outside of upper limb surgery include regenerative orthopaedics, ultrasound guided procedures and patient centred outcomes. His most recent academic work is on the use of ultrasound to elucidate the basic mechanism of orthopaedic conditions, such as Carpal Tunnel Syndrome in Pregnancy as well as DeQuervain tenosynovitis.

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Dr Reza Ng Ching Soong

Dr Reza Ng Ching Soong

Orthopaedic Surgeon
Kuala Lumpur Sports Medicine Centre, Malaysia

Dr Reza Ng Ching Soong received his Bachelor of Medical Science (BMedSc) from the Ghent State University and Medical Degree (MD) at the Free University of Brussels. Thereafter, Dr Reza’s went on to sub-specialise in shoulder and knee surgery at Onze Lieve Vrouw Hospital in Deurne, Antwerpen. Dr Reza returned to Malaysia in 2006 as an Orthopaedic Surgeon at Sungai Buloh Hospital until early 2010. During his tenure at Sungai Buloh Hospital, he headed the Sports Injury Unit and was also appointed as a National Trainer for Sports Injury Fellowship Programme by Ministry of Health. He is currently practising full time in Kuala Lumpur Sports Medicine Centre. Dr Reza is also active in clinical research and has several international publications. Dr Reza is affiliated to Belgian Orthopaedic Association, Malaysian Orthopaedic Association, AO Alumni, Belgian Student Alumni and Academy of Medicine Malaysia.

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Dr Yong Jee Kien

Dr Yong Jee Kien

Consultant Obstetrician & Gynaecologist
Fertility Specialist, Tropicana Medical Centre, Malaysia

Dr Yong Jee Kien graduated from Universiti Kebangsaan Malaysia in 1993 and commenced his masters in Obstetrics & Gynaecology from University of Malaya in 2001. He then worked as a clinical specialist in Hospital Selayang, O&G Department from 2001 till 2006. Currently, Dr Yong is the Consultant O&G at TMC Fertility Centre in Tropicana Medical Centre.

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Datuk Dr Tamil Selvan Muthusamy

Datuk Dr Tamil Selvan Muthusamy

Coronary and Peripheral Consultant
KPJ Damansara Specialist Hospital, Malaysia

Dr Tamil Selvan Muthusamy is a Coronary and Peripheral Consultant at KPJ Damansara Specialist Hospital. Dr Tamil Selvan Muthusamy has a lot experience in teaching post graduates doctors, particularly in preparation for MRCP examinations. His position as a consultant at a University setting has given him the opportunity to train post graduate students as well as training junior cardiologist as well as others in the field of Interventional Cardiology, pacemaker implantation. He also involved in training of MMED candidates in UKM. Dr Tamil Selvan Muthusamy is one of 5 people in Europe who tested the use of 5F Guiding catheters for PTCA for a research unit of a major company in the USA. He performed 10 PTCA and stent implantation using these catheters and advised on design modifications.

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Dr Lim Lei Jun

Dr Lim Lei Jun

Obstetrics & Gynaecology Specialist
Sunway Medical Centre, Malaysia

Dr Lim Lei Jun graduated with honours from the Manipal Academy of Higher Education (India). She went to obtain her postgraduate specialisation in Obstetrics and Gynaecology with the Royal College of Obstetricians and Gynaecologists. After 10 years of public service with the Ministry of Health (Malaysia), Dr. Lim enjoyed a thriving private practice before joining the Sunfert team to realise her dreams of helping couples with fertility problems.

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Dr Yap Lok Bin

Dr Yap Lok Bin

Cardiology Clinical Specialist
National Heart Institute, Malaysia

Dr Yap trained in medicine at Nottingham University in UK and underwent postgraduate training in general medicine and cardiology in London. He currently works as a cardiologist at National Heart Institute also known as Institute Jantung Negara (IJN). He has published scientific papers and has been a speaker at national conferences. He currently sees and manages cardiology patients including critically ill patients in clinics and the coronary care unit. He is able to perform and interpret a range of cardiac tests including such as exercise tests, Holter monitoring, echocardiograms and procedures such as coronary angiography and angioplasty. He has a special interest in the management of critical illness in cardiac patients.

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Prof Dr Chin Sze Piaw

Prof Dr Chin Sze Piaw

Consultant Physician & Cardiologist
Beverly Wilshire Medical Centre, Malaysia

Dr Chin Sze Piaw is a consultant cardiologist at Beverly Wilshire Medical Centre, who has been involved in cell therapy research for over 10 years. His landmark research on stem cell treatment for patients with end-stage heart failure was presented to international acclaim in 2010. Dr Chin and his team were also pioneers in the regeneration of nerve cells, cartilage, bone, skin, blood vessels and most recently, the regeneration of insulin producing cells from the stem cells of diabetic patients. Dr Chin has published over 60 scientific and original articles and is a regular speaker for medical conferences and public forums internationally.

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Dr Balaji Badmanaban

Dr Balaji Badmanaban

Consultant Cardiothoracic Surgeon
Sri Kota Specialist Medical Centre, Malaysia

Dr. Balaji Badmanaban was awarded his basic degree in 1994 from Dublin, FRCS from Ireland in 1998 and then got his FRCS specialize in Cardiothoracic from UK in 2007. Has more than 13 years in clinical cardiothoracic surgery in UK, Ireland and Malaysia. He has done more than 1557 procedures including open heart surgeries, thoracic work, hyperhidrosis and many more. He is also active in editorial and book chapter and had done 35 publications. He is now visiting cardiothoracic surgeon with Sri Kota Specialist Medical Centre.

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Dr Mohd Hisam Muhamad Ariffin

Dr Mohd Hisam Muhamad Ariffin

Consultant Orthopaedic / Spine Surgery
UKM Specialist Centre, Malaysia

Dr Mohd Hisam Bin Muhamad Arifin, Consultant Orthopaedic / Spine Surgery graduated top of his class in Masters of Surgery (Orthopaedics) in 2007. He is attached to UKM Specialist Centre / Pusat Perubatan UKM (Cheras) . He was then trained under the tutelage of Prof Dato’ Dr Mohamad for period of 3 years. He then furthers his training in spine surgery in Germany and obtained his AO Spine Fellowship. He has a special interest in spinal deformity, minimally invasive spinal surgery and spinal tumour reconstruction. He is actively involved in teaching and instructing at various spinal surgery courses, workshops and live surgery demonstration in various parts of the world.

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Datin Ramona Suleiman

Datin Ramona Suleiman

Advisor
Malaysia National Spa Council, Malaysia

Datin Ramona Suleiman is Advisor to the National Spa Council and is the Founding President of Association of Malaysian Spas (AMSPA). She is also a Board Member of Yayasan Kebajikan Negara, Malaysia’s national welfare foundation. Datin Ramona founded the Energy Group of Companies, which includes award winning Energy Day Spas, Pure Energy Spas, and Energy Inspired, all businesses in spas, wellness and beauty. Aspiring to train more Malaysians for the spa industry, she started Energy Academy, Malaysia’s first Center of Excellence for spa professional training. Datin Ramona is also a property developer. Together with her husband Dato’ Suleiman, she has built some of Kuala Lumpur’s landmarks which includes hotel and shopping malls. Their latest project is a 530 acres LOHAS development in Bukit Tinggi, 30 minutes from Kuala Lumpur, named Boga Valley.

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Prof Dato' Dr Haron Ahmad

Prof Dato’ Dr Haron Ahmad

Consultant Surgeon
KPJ Damansara Specialist Hospital, Malaysia

Professor Dato’ Dr Haron Ahmad is a Consultant Surgeon at KPJ Damansara Specialist Hospital who specializes in Hepato-pancreatobiliary and Laparoscopic Surgery. Along with that, Dato’ Dr Haron is also the Adjunct Professor of Surgery at the Faculty of Medicine at UITM. Dato’ Dr Haron was one of the first students to ever study medicine at the National University of Malaysia in 1973. After completing his masters, he travelled to Tokyo University to specialise in gastroenterology and endoscopy. After few years he received a scholarship to further his studies in Hepatopancreatobiliary Surgery at The Royal Postgraduate Medical School of London (Hammersmith Hospital) and at Glasgow Royal Infirmary from 1990 to 1992. He was the first Malaysian to ever promote laparoscopic surgery for the gall bladder and also one of the first Malaysian surgeons to bring the ERCP procedure to Malaysia and a pioneer in bariatric surgery in Malaysia.

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Dr Lee Foo Chiang

Dr Lee Foo Chiang

Neuro Surgeon
Sunway Medical Centre, Malaysia

Dr Lee Foo Chiang is a Senior Consultant Neurosurgeon at Sunway Medical Centre. He graduated from University Malaya, Faculty of Medicine with Bachelor of Medicine and Bachelor of Surgery (MBBS) in 1977. He joined the Department of Neurosurgery, Institute of Neuroscience, General Hospital Kuala Lumpur in 1978. From 1981-1985 he underwent Neurosurgery Fellowship Training of the Royal Australasian College of Surgeons at the Royal Adelaide Hospital and Adelaide Children’s Hospital, South Australia and was awarded Fellowship of Royal College of Surgeons in Neurosurgery (FRACS-Neurosurgery) in 1985. Upon returning to Malaysia, he held the position of Consultant Neurosurgeon at the Department of Neurosurgery, General Hospital Kuala Lumpur. His work on movement disorder surgery (DBS) has been presented in international meetings in Vienna, Amsterdam, Beijing etc. He is an active member of Australasian College of Surgeons, Congress of Neurosurgery USA, World Society of Functional and Stereotactic Neurosurgery and Neurosurgical Association Malaysia.

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Dr Cha Kar Huei

Dr Cha Kar Huei

Consultant General Surgeon
Sime Darby Medical Centre Subang Jaya, Malaysia

Dr Cha Kar Huei obtained his medical degree from Canada and continued with post-graduate training at the Harvard Medical School in Boston as well as in University of Wisconsin Hospital and clinics and New York University Medical Centre. Dr Cha is a Consultant General Surgeon specialising in laparoscopic weight-loss surgeries. Prior to that, he was a lecturer in general surgery at University Malaya Medical Centre as well as a Consultant Laparoscopic and Bariatric surgeon at University Malaya Medical Centre. During his time at University Malaya Medical Centre, Dr Cha initiated the advanced Laparoscopic surgery programme with successful completion of various firsts in the university hospital. Dr Cha is also a US Board Certified Surgeon. He has presented papers at several local and international conferences. Several of Dr Cha‘s publications have been featured in renowned journals.

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Dr Raja Ahmad Shaharul

Dr Raja Ahmad Shaharul

Family Medicine Specialist
Beacon International Specialist Centre, Malaysia

Dr Raja Ahmad Shaharul is a Family Medicine Specialist and Head of Health Screening of Wellness Centre for Beacon International Specialist Centre. Dr Shah holds a specialist degree in Family Medicine and has served as Family Medicine Specialist in United Kingdom for 7 years. He also specialises in prevention, early detection and treatment of chronic life style related diseases such as diabetes, high blood pressure and high cholesterol.

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Kelly Ang

Kelly Ang

General Manager
Malaysia Healthcare Travel Council, Malaysia

Kelly Ang is the General Manager of Malaysia Healthcare Travel Council, an agency established under the Ministry of Health Malaysia to develop and promote the healthcare travel industry. She has 17 years of work experience in various capacities with investment banking, corporate advisory and multi-national companies involving fund raising, corporate planning and financial management. She holds a Degree in Accounting and Finance and is a Fellow Chartered Accountant from the United Kingdom. After taking over the role of General Manager of MHTC, she was instrumental in planning and implementing various initiatives including Call Centre, Medical Concierge and Lounge, Training & Quality Development projects, Public Relations, Overseas Offices and Corporate Affairs matters within MHTC.

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Dr Bong Jan Jin

Dr Bong Jan Jin

General Surgery & Hepatobiliary-Pancreatic Surgery
Sunway Medical Centre, Malaysia

Dr Bong Jan Jin graduated from the University of Leeds, UK, in 1996, and later in 2004, was awarded the degree of Doctorate of Medicine (MD) for the postgraduate research thesis. He received Higher Surgical Training under the prestigious Northwest Thames (London Deanery) Program. After completing his specialist training in general and hepato-biliary surgery, he continued the fellowship training at the Hammersmith Hospital, London. After twenty years at the United Kingdom, Dr. Bong returned to his home country Malaysia in 2009. Dr Bong was appointed Associate Professor (Academic) at the Universiti Kebangsaan Malaysia. He has published many articles in peer-reviewed journal, many of which were of original research in high-impact journals. Dr. Bong specialised in complex hepato-biliary and pancreatic surgery, and established the first laparoscopic hepatectomy program at HUKM. In 2012, he joined the Sunway Medical Centre to become a consultant general and hepato-biliary-pancreatic surgeon.

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Dr Hairol Azrin Othman

Dr Hairol Azrin Othman

Consultant General Surgeon (Hepato-pancreatico-biliary Surgery)
UKM Specialist Centre, Malaysia

Dr Hairol Azrin Othman, Consultant General Surgeon (Hepato-pancreatico-biliary Surgery) completed his undergraduate degrees from University of Otago Medical School, New Zealand in 1997. He is attached with UKM Specialist Centre / PPUKM since 1998 from a house-officer until he completed his Masters in Surgery training at Hospital UKM in 2005.
He has undergone one year training at Korea University Medical Centre in Seoul in the field of Hepatobiliary and Pancreas surgery. His interest is in the disease of the gallbladder, liver and the pancreas. As a Senior Lecturer, he is also involved in the teaching of medical students and surgical trainees at UKM Medical Centre.

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Prof Dr Tan Hock Lim

Prof Dr Tan Hock Lim

Paediatric Surgeon & Paediatric Urologist
Pantai Hospital Kuala Lumpur, Malaysia

Malaysian born Prof Tan is as international authority and pioneer on Paediatric Laparoscopic Surgery. An Australian living in Malaysia, he spent 43 years overseas before returning in 2007 at the invitation of the previous Prime Minister, Tun Abdullah Badawi.

The highlights of his surgical career includes 10 years as Consultant Surgeon at the Royal Children’s Hospital (Melbourne), Consultant at Great Ormond Street Hospital London (one of the world’s leading Children’s Hospital), and inaugural Professor of Paediatric Surgery at Adelaide University.

He developed many new laparoscopic surgical techniques and surgical instruments which have changed the surgical approaches to children and which are now incorporated into standard paediatric surgical practice world wide.

He is very extensively published, is on the editorial board of Paediatric Surgery International, and an Editor of the 7th Edition of “Operative Paediatric Surgery”. Published in 2013, this is the most authoritative textbook on Paediatric Surgery today.

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Prof Dato' Dr Mohamed Ezani Mohd

Prof Dato’ Dr Mohamed Ezani Mohd Taib

Dr Mohamed Ezani is currently the deputy head of the department of cardiothoracic surgery and, since 2002, Clinical Director of the Heart & Lung Transplant and Mechanical Heart Programme at the National Heart Institute (IJN – Institut Jantung Negara). He has been instrumental in performing the first lung, heart-lung transplantation and in mechanical heart implantation in Malaysia since 2005. In 2009, Dr Ezani became the first surgeon in Malaysia to perform a Minimally Invasive Lung Resection Surgery (VATS Lobectomy) for lung cancer. He has performed thousands of heart and lung cases and in 2012 his operative survival rate was 99.3% according to the international EUROSCORE grading system. He is also a renowned key opinion leader (KOL) for many products and procedures including off-pump CABG, MIS CABG, VATS Lobectomy, Ventricular Assist Devices (VAD) in the region and frequently travels to deliver lectures and conduct workshops.

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Dr Raja Badrul Hisham Raja Zezeman Shah

Dr Raja Badrul Hisham

Dr Raja Badrul Hisham is a Consultant Surgeon at KPJ Damansara Specialist Hospital who specializes in General & Laparoscopic Colorectal Surgery. He graduated with a Bachelor of Medicine and Surgery with honours from University of Liverpool, United Kingdom, then completed his Master of Surgery at HUKM Kuala Lumpur. Dr Raja Badrul Hisham was actively involved in teaching undergraduate and post graduate students by providing training and supervision for the trainees in the sub-speciality of colorectal surgeries in Hospital Kuala Lumpur. He had numerous achievements in academics such as a scholarship for the OXBRIDGE Programme, United Kingdom, in 1986. He won the best candidate award for MS surgery from the National University of Malaysia Hospital (HUKM) in 2003; awards for best presentations in the 2007 Colorectal Conference and Young Researcher award in GUT in 2008.

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Keith Wong Wai Kit

Keith Wong Wai Kit

Keith Wong Wai Kit obtained a Diploma in Business Computing from the Informatics/ Cambridge University in 1996; and graduated from the Teikyo University Japan majoring in Information Engineering in 2003. Keith Wong’s work experience includes being the Offshore Development Manager at the Sunrise Incorporation Japan; International Division Head & Assistant CEO at the GNT Inc. Japan; and International Business Director at the ICJ Inc. (subsidiary of the GNT Inc. Japan). Since 2012, he has been the CEO of Acrosx Japan Inc.

Keith works closely with the Ministry of Health, Labour and Welfare Japan as a Member in the Coordinating Committee for Promotion of Medical Tourism in Japan. He is also the Committee Member for Pan-industry (Shizuoka Prefecture).

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Toshiki Mano

Prof Dr Toshiki Mano

Professor
Commmittee Member of Foreign Patient Treatment in Japan (JMIP), TAMA University, Japan

Dr Toshiki Mano published papers on long stays in Malaysia and researched inbound/ outbound international medical tourism. He works closely with the Ministry of Health, Labour and Welfare Japan and established Japan Medical Service Accreditation for International Patients that oversees the standards of medical care quality for foreign patients in Japan. He is also a Committee Member of the Japan Paediatrician Association; and the Japan Medical Hospital Association.

In 1987, Dr Mano graduated from the Nagoya University School of Medicine with a Doctor of Medicine, Doctor of Economics and MBA. In 1995, he was a researcher at the Cornell University School of Medicine, involved in management of foreign pharmaceutical companies, domestic pharmaceutical companies and obtained an MBA from the UK Leicester University at the same time. He graduated as Professor in Economics from Kyoto University in 2004. Since 2005, he has been a Medical Risk Researcher and Professor in the Tama University.

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Dr. Michael Vogt

Michael Vogt

Managing Director
Resilenza, Malaysia

Michael is the founder of Resilenza, an upmarket residence for seniors who need regular support, personal care and attention.

Influenced by his own family experience and a growing number of colleagues and friends who have parents suffering from dementia, Michael decided to do something to help those elderly and their often equally ‘helpless’ relatives. Located in Penang, Resilenza appeals equally to international retirees as well as to Malaysians, who have started to get interested in assisted living.

Originally from Germany, Michael has a PhD in Chemistry. A broad industry career exposed him to Europe, North America and especially Asia-Pacific. He closely experienced those fast developments and changes in China since 1985 as well as in Malaysia, and the challenges for their societies. His core competence now is in project management and joint venture consulting.

Michael is married for nearly 25 years and his son was born in Malaysia.

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Laszlo Puczko

Laszlo Puczko

Managing Director
The Tourism Observatory for Health, Wellness and Spa at Xellum Ltd, Hungary

László (MSc in Business Administration, MA in Arts & Design Management and PhD in Tourism Studies, and a Certified Management Consultant (CMC)) is an internationally known and acknowledged expert and trainer; lectures at various international professional; and academic conferences and congresses. He is member of the Global Speakers’ Network. He participated in more than a hundred projects in various fields: research, strategic and tactic planning, product development, experience mapping and design, audience development, impact analysis and marketing in health-, wellness- and spa-tourism, transport, heritage and cultural tourism, eco-tourism.

He teaches at various institutes of higher education (e.g. Parnu Kolledz, Estonia) and is Head of the Tourism & Catering Institute at BKF Hungary. He is the (co-)author of numerous specialised books (e.g.: Health and Wellness Tourism, From attractions to experiences) and articles in professional journals.

He founded The Tourism Observatory for Health, Wellness and Spa in 2012.

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Shahul Hameed Shaik Dawood

Shahul Hameed Shaik Dawood

Founder
Malaysian Social Media Chambers, Malaysia

Shahul Hameed Bin Shaik Dawood – 39 year old, self-made entrepreneur, well known for his entrepreneurial skills, with seventeen years of corporate experience in the field of education, recruitment and Information Technology.

Earning an IT degree, he become the Assistant Director of Informatics Malaysia, and then served as the General Manager and shareholder of a leading on-line recruitment company in Asia. Within a short span of time, he has also diversified his business into Travel and Tours, Events Management, International recruitment, Publications and IT Solutions.

He is currently the Group CEO of Dawood Holdings Sdn Bhd, an investment arm for all its subsidiaries; President of Malaysia Social Media Chambers and President of Malaysian National Youth. Shahul also holds the position as the Deputy Chairman of Economy Bureau, Malaysia UMNO Youth and Vice President of ASEAN Retail Chain Franchise Federation (ARFF).

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Keith-Pollard

Keith Pollard

Chief Executive Officer
Intuition Communication (International Medical Travel Journal/ Treatment Abroad), UK

As CEO at Intuition Communication, Keith has driven the company’s initiatives in the medical tourism sector and has a worldwide reputation as an opinion leader, speaker, commentator and adviser on medical tourism. He is responsible for the development of consumer-focused medical tourism sites such as Treatment Abroad, and the B2B resource, IMTJ – International Medical Travel Journal. Through his IMTJ Blog, he provides valuable insight into the medical travel business.

Keith has been involved in medical tourism and cross border healthcare since the 1990’s. His career has embraced the management of private hospitals, the marketing of healthcare and medical travel and publishing, research and consultancy on cross border healthcare.

His company has developed the “Code of Practice for Medical Tourism”, a patient guide to the EU Directive on Cross Border Healthcare, a Good Practice Score for Cross Border Reproductive Healthcare, and invests in research into the medical tourism market.

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Josef-Woodman

Josef Woodman

Chief Executive Officer
Patients Beyond Borders, USA

As CEO of Patients Beyond Borders, Josef Woodman has spent nine years touring more than 200 medical facilities in 35 countries, researching and vetting international healthcare options. Co-founder of MyDailyHealth (1998) and Ventana Communications (1987), Woodman’s pioneering background in publishing, health and technology has allowed him to compile a wealth of information and knowledge about international medical care, telemedicine, wellness, integrative medicine and consumer-directed healthcare.

Woodman has lectured at the UCLA School of Public Health, Harvard Medical School, and Duke Fuqua School of Business, and has keynoted and moderated conferences on medical tourism and global healthcare in 20 countries. He has appeared in numerous print and broadcast media, including The Economist, The New York Times, CNN, ABC News, Fox News, Huffington Post, Barron’s, The Wall Street Journal, and more. Woodman is an outspoken advocate of affordable, high-quality medical and preventive care for healthcare consumers worldwide.

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Ilan-Geva

Ilan Geva

Main Touchpoint,
Ilan Geva & Friends, USA

Ilan is a global branding expert; providing, consulting, teaching and training, practicing and implementing all brand touchpoints. Ilan develops and creates Brand platforms including brand vision, strategy and personality, using strategic branding solutions for many of the world’s largest corporations. Ilan’s work has won over 100 global industry awards.

Ilan teaches at the University of Chicago and at DePaul University. He is invited to speak at many international conferences. He helped countries, doctors, hospitals and healthcare providers solidify their brands. He worked with the largest Healthcare and travel brands in the US and abroad. Among them: Rehabilitation Institute of Chicago, Kaiser Permanente, Merci Hospital, Open System Imaging, Lasik Plus, Alexian Brothers Hospital, Swank Healthcare, Glaxo Smith Klein, Richardson Vicks, Bayer Aspirin. Gusib health tourism organization & consulting, ME-DENT Regenerative medicine, Wallcott Holdings. And: Tourism in Mexico, Portugal, England, Israel, South Africa, Turkey.

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Dr-Chua-Hong-Teck

Dr Chua Hong Teck

Director, Healthcare and Low Income Households, Performance Management and Delivery Unit (PEMANDU)
Prime Minister’s Department, Malaysia

Dr. Chua has about 34 years in the public service, including serving in Hospital Kuala Lumpur, Ministry of Health, the Treasury and Public Complaints Bureau in Prime Minister’s Department. His last position before joining PEMANDU was as Director Social Services in Economic Planning Unit in Prime Minister’s Department. He joined PEMANDU on 1st October 2010. Dr. Chua obtained his PhD in health economics and financing from University of New South Wales, Sydney in 1998. His area of interest includes public policy and healthcare reforms. He is married with 2 children and enjoys family and outdoor sporting activities.

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Dato-Haji-Azizan-Noordin

Dato’ Haji Azizan Noordin

Deputy Director General (Planning)
Tourism Malaysia, MalaysiaBiodata

Dato’ Haji Azizan Noordin obtained a Diploma in Business Studies from the Universiti Teknologi MARA (UiTM), Shah Alam, Selangor. Later, he continued his academic excellence by pursuing a double Masters in Business Administration (MBA), namely from Oxford Learning Centre of Excellence and Institute of Technology, Australia.

Dato’ Azizan began his career in the tourism and hospitality industry, Tourist Development Corporation Malaysia now known as Malaysia Tourism Promotion Board as early as 1978 as a Tourist Officer.

Today, after 34 years in the civil service, Dato’ Azizan is still serving but more experienced. His advancement from rank and file for the past 34 years had amassed a wealth of experience and knowledge that is indeed beneficial to the tourism industry as well as the rakyat at large. He is now the Deputy Director General (Planning).

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Michael-Bobrove

Michael Bobrove

Chief Executive Officer & Founder
HealthyIM.com

Michael is the CEO& Founder of HealthyIM.com (http://www.HealthyIM.com), an innovative hospital & clinic search and review site containing nearly 200,000 medical facilities in Asia to help locals and medical travellers find the right places for diagnosis and treatment.

Michael has more than twenty years as a seasoned executive in Medical Devices and Pharmaceuticals in Asia and had the honour to build Medrad’s very successful medical device team and business in Japan as the President of Nihon Medrad K.K., a Bayer Healthcare company.

He has many years of successful experience in leadership roles in community and industry organisations. He teaches in a Japanese University and has presented around the world about healthcare, building businesses, and the Japanese medical device industry.

Michael has lived in Japan for more than 25 years and is a bilingual, strategic, dynamic, results-oriented manager.

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Rafeah-Ariffin

Rafeah Ariffin

Senior General Manager, Group Marketing and Communications
KPJ Healthcare, Malaysia

Rafeah Ariffin joined KPJ Healthcare Berhad since March 2007 as a Senior Manager. After 4 years of service, she was promoted to the Group Senior General Manager due to her stellar performance heading the Group Marketing & Corporate Communications handling 4 major portfolios: Corporate Marketing, Health Tourism, Corporate Communications, and KPJ Wellness and Lifestyle. Rafeah is also the Executive member of KPJ Healthcare in making decisions on some new projects and business ventures.

Rafeah successfully rebranded KPJ since 2010, with KPJ achieving 82% consumer brand recall by independent Research House Market Insight in year 2011. She is also instrumental in propelling KPJ business with significant presence and positive business growth in Health Tourism.

Rafeah graduated from the University of North Texas BBA (Finance), MBA(Mgmt), Finance and Management (1982-1989) with more than 20 years of working experience in Finance, Marketing and Corporate Communications. She is happily married with three lovely children.

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dr_jacob_thomas

Dato’ Dr. Jacob Thomas

President
Association of Private Hospitals of Malaysia
Malaysia

Dato’ Dr Jacob Thomas is a medical doctor with vast experience in hospital management. He has served in various capacities at the Sime Darby Medical Centre, including as its Executive Director (1998-2006). He is currently the Group Medical Advisor of Sime Darby Healthcare. Dr Jacob is the President of the Association of Private Hospitals of Malaysia since 2008. He serves as a Councillor of the Malaysian Society for Quality in Health and a member of the Consultative Panel of the Healthcare sector of the Malaysia Productivity Corporation, Malaysia Healthcare Travel Council, Asia Pacific Regional Advisory Council of the JCI, and Steering Committee of the National Key Economic Area – Healthcare. Dr Jacob works closely with various Government agencies to promote Malaysian Healthcare locally and internationally. Dr Jacob was appointed as the President of the Asian Hospital Federation effective January 2012. In July 2013, he became the first Chairman of the newly formed Ramsay Sime Darby Healthcare.

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wilson_tan

Wilson Tan

Founder
Asia Medical Travel Council (AMTRAC)

Wilson Tan is a serial entrepreneur with diverse interests, focused mainly on the supplies of industrial products globally. It was his interest in the world of information technology that got him involved with work with regional associations in Asia and the Middle East during the past 8 years. Prior to starting his business in 1995, Wilson had spent 15 year with US based Monsanto Chemicals Company and was the company’s Country Manager for Singapore in his final years with the company. Back then, Monsanto had acquired a pharmaceutical company GD Searle (of Lomotil fame) and was equally famous for the creation of healthcare products, Equal and NutraSweet artificial sweeteners. Since 2012, Wilson founded the Asia Medical Travel Council (AMTRAC) with the vision of bringing together the national bodies in the leading Asian countries active in medical tourism, to form a regional bloc aimed at collaborating for their mutual gain.

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carol_yip

Carol Yip

Chief Executive Officer & Founder of Abacus for Money
Malaysia

Carol Yip is a one of Malaysia’s leading advocates of personal financial education and sustainable retirement. A best-selling author of four personal finance books, Carol is currently pursuing her PhD with Monash University’s School of Medicine and Health Science – ‘Provision of Long Term Care and Payment Option for Elderly People Living in Kuala Lumpur and Selangor, Malaysia’.

Carol’s drive to improve Malaysia’s retirement and aged care infrastructure has led her to organize the Malaysia’s Retirement Transformation Conference (2010) and Private Pension and Healthcare Conference (2011). In September 2012, she was appointed by PEMANDU, a government think-tank, to facilitate a 5 week brain-storming lab focused on senior living and aged care for Malaysia.

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vijay_samuel

Vijayan Samuel

Chief Operating Officer
Malaysia Healthcare
Malaysia

Mr. Vijayan Samuel is Chief Operating Officer of Malaysia Healthcare. He has an engineering background and has lived and worked in Australia for a number of years before returning and establishing the Malaysian office for an Australian based engineering firm in 2003. He joined Malaysia Healthcare in 2005 and it is now Malaysia’s leading health tourism facilitator. Vijayan assisted Suresh Ponnudurai, Founder and CEO of Malaysia Healthcare in creating one of the most comprehensive health tourism websites which brings together all related service providers on a single platform.

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dr_Jeyaindran

Datuk Dr. Jeyaindran Tan Sri Sinnadurai

Deputy Director General of Health (Medical)
Malaysia

Datuk Dr. Jeya graduated from the National University of Malaysia in 1981 and started his career at the Kuala Lumpur General Hospital. Over the years, he gained extensive working experience and postgraduate training at major hospitals in New York, Singapore, London and Dublin. He earned great distinction for Critical Care research on Pulmonology and Cardiology; presented more than 150 scientific papers; and published papers in medical journals covering cardiology, pneumonias and asthma.

Datuk Dr. Jeya is a member of numerous committees of MOH; and responsible for several innovations as well as development and implementation of Clinical Practice Guidelines in Pulmonology and Cardiology. He serves as the regional advisor for The Royal College of Physicians of Ireland.

Datuk Dr. Jeya is a Senior Consultant Pulmonary and Critical Care Physician, and appointed as the Deputy Director General of Health (Medical), MOH Malaysia since 1st March 2013.

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dr_sharon

Dr. Sharon Kleefield

Harvard Medical School
USA

Dr Kleefield is currently on the faculty of Harvard Medical School, also a faculty member of the University of Nice Faculty of Medicine, and a senior quality consultant for KarePartners, India. Previous to these positions, she was on the faculty of the Harvard Business School and Director of Clinical Quality at the Brigham and Women’s Hospital, a 750-bed tertiary care facility affiliated with Harvard Medical School. Most currently, Dr Kleefield has consulted and taught in Brazil, Colombia, France, Greece, India, Italy, Portugal, Spain, Thailand, Saudi Arabia and the UAE. As an active consultant to the Medical Travel industry, Dr Kleefield has published and consulted in the areas of patient quality and safety, as well as metrics for comparing and establishing ‘the best’ care internationally. While at Harvard, she has developed and tested proprietary quality standards and metrics for hospitals, facilitators and medical travel initiatives at the public health level.

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Living in Malaysia: The Japanese Perspective


Abstract :

Overall view on MM2H (well known as “long stay” in Japan) from the foundation regarding current trends. According to our survey, the most important factor when reside overseas is none other than medical, surpassing languages, culture or even food.

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Medical Care Abroad: The Main Drivers for Middle Eastern Governments and Patients


Abstract :

State of the Medical Tourism Industry
• The Medical Tourism Market is growing at a rate of 20-30% with Asia having the highest growth rates. Factors, which account for this growth include aging populations and the rise in out-of-pocket medical costs of critical and elective procedures. The current state of Medical Tourism is healthy, and it is poised to grow 30% annually.
• Medical Tourism targets in 2019.

Malaysia and GCC
• What the Middle Eastern governments look for when selecting healthcare providers overseas
• What Middle Eastern patients look for when they want to seek medical treatment overseas
• Why Malaysia attracts GCC medical tourists
• Increase in GCC visitors needed to meet Malaysia’s tourism target
• Malaysia attracts patients from the Middle East
• Arab patients in Southeast Asia
• Why Malaysia attracts GCC medical tourists
• Why choose the Middle East Market?

Why Malaysia?
• Malaysia competes in medical tourism
• Malaysia’s advancements in medical tourism
• Malaysia is the 10th most visited country
• Malaysia: an affordable healthcare destination
• Malaysia: perfect destination to cure Middle Eastern medical tourists
• Three Malaysian beaches are amongst the top 100 beaches in the world

Conclusion
Malaysia’s healthcare is a global commodity, and the GCC should take hold of it, as it has in other aspects.

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Supporting Long Stay Medical Tourists


Abstract :

Today’s role and opportunity for the hospitality industry in the development and support of medical tourism here in Malaysia.

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Streamlining Healthcare Marketing


Abstract :

Medical tourism is a growing phenomenon in the region. Malaysia has successfully branded itself as one of the preferred destinations for medical and surgical procedures. As more and more hospitals reach out to medical travellers, the need for differentiation has become greater than ever before. Streamlining healthcare marketing would discuss the various channels on how you can build an effective marketing campaign to convert prospective customers into real patients.

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Meeting Muslim Patient Needs – A Hospital’s Perspective


Abstract:

Malaysia has long been a favourite destination for tourists from the Middle East countries. We are now seeing significant growth of health tourists/ travellers in our hospitals. Does this put any additional burden on hospitals? – We look at unique requirements of this segment of the market.

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Muslim-Friendly Settings and Healthcare Muslim Tourism Ecosystem


Abstract :

A Muslim-friendly atmosphere is among the most important aspects for Muslim tourists. Malaysia has all it takes to welcome Muslim friends from all over the world. Facilities and services include the wide availability of halal food, cooking facilities and prayer rooms. Malaysia is also recognised as one of the four well-known tourist destinations in the Islamic world – the other three being Morocco, Egypt and Turkey.

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Water Birth: The Gentlest of Gentle Births?


Abstract:

Water birthing is an established option for child-bearing mothers worldwide. It is not one of the conventional birthing methods in Malaysia although there is an increasing interest in the having a water birth within a private setting.

Water birthing is felt to be associated with less pain occurring with labour contractions providing the pregnant mother with a more comfortable labour without the need for pain relief options such as intramuscular opiates or epidural analgesia.

Potential risks quoted for water birthing are rare but include infection, water inhalation and drowning, cord avulsion following delivery as the baby is carried to the mother’s chest and potential severe perineal tears.

The observations from our series of patients in Pantai Hospital show a high level of satisfaction with regard to water as a form of pain relief for those successful in delivering in the water. Perineal tears are not a significant problem and are sutured after the mother is moved to her maternity bed after delivering in the water.

Water birthing is an option for women who wish a non-medical form of pain relief. Outcomes for water birthing are satisfying for the patient when cases are selected appropriately.

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Test Tube Babies: How We Do, What We Do?


Abstract:

A brief introduction into the art of making test tube babies, also known as In-vitro Fertilisation (IVF). This lecture aims to help you understand what it means when a couple go through IVF treatment from the start to getting pregnant.

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The New Wellness Dialogue: Trends in Prevention, Rejuvenation and Aftercare in the Clinical Setting


Abstract:

Physiotherapists in a hospital setting in major cities almost invariably find it difficult to cope with their in-house patient load. Follow-up management of patients who require return therapy after being discharged from hospital becomes secondary to these physiotherapists. They add on to the demand of in-house cases. Due to this, the needed attention and focus for therapy very often becomes questionable and leaves the patients frustrated.

With the recent change of modern thinking and lifestyle towards wellness, it’s about time the hospitality sector takes up the role of incorporating “Health Recuperation” within its wellness set-up. It is suggested that this should become a trend in major metropolitan cities of the world.

Physiotherapy services are widely mistaken as a profession dealing with post-surgical conditions only. Rather, it has a very large scope that can play in the wellness set-up. It is much needed to appreciate that physiotherapy also plays a big role in injury prevention. I have developed a musculo- skeletal profiling protocol – “Joints’ Functional Screening program”.

Economically, to have a patient occupying a bed, post-surgery-day-four onwards, brings about lower impact to hospital income. It is always viable to refer them out to a relaxed, spa-like ‘feel good’ set-up with good ambiance where they could stay in as hotel guests and simultaneously go through prescribed physiotherapy treatment.

Being away from a hospital set-up and yet getting the needed care is the new way of managing post-surgical conditions and should be addressed. This also can be applied to non-infectious ailments. These set-ups can add to the rapidly growing travel category of Wellness Tourism.

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The New Wellness Dialogue: Trends in Prevention, Rejuvenation and Aftercare in the Clinical Setting


Abstract:

After decades of languishing as a niche in the spa community and as a ubiquitous catch-all for “feeling good,” wellness is now increasingly understood more pragmatically in terms of prevention, management of chronic disease and conditions, playing a significant role in maintenance of poor lifestyle behaviours and maintenance of healthy populations. Increasingly, wellness is becoming strategic in in the medical community, where it is no longer uncommon to see complementary, integrative and alternative medicine as accepted components of diagnosis, treatment and aftercare.

As a consequence, demands for quality assurance (eg clinical studies, outcomes) and oversight (regulation, facility accreditation, practitioner certification) are on the rise, sometimes at odds with spa and hospitality communities.

Increased consumer demand has given rise to a new travel category – wellness tourism – a $460 billion industry with an estimated 500 million domestic and international wellness travelers worldwide. New services have arisen to accommodate the health-seeking traveler, including healthy hotels, wellness cruises and resorts, spas and wellness centers within clinical settings. Entire wellness communities are in the planning stages.

This session will explore the new language of wellness and challenges for stakeholders; Traditional Chinese Medicine (TCM) as one key component in wellness; and the role of wellness in aftercare within the medical setting.

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State-of-the-Art Knee Arthritis Management


Abstract:

The presentation will focus on virtually painless surgery, early mobilisation involving ability to walk within 6 hours of surgery, patient-specific instruments in total knee replacement, reducing complications, improving overall outcomes and longevity of implants.

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Spine Surgery the Minimal Approach


Abstract:

My presentation is an introduction to minimally invasive spine surgery (MISS ). The last decade has seen a trend to keep iatragenic injury during spinal surgery to a minimum. Modern technology and techniques made it possible to achieve surgical goals while keeping collateral damage to a minimum. This presentation will outline the types of MISS commonly done and the advantages of MISS as compared to conventional spinal surgery.

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The Heart


Abstract:

Heart and cardiovascular disease is the leading cause of death in this day and age and huge amounts of money have been spent on research in the medical world to address this problem. Cardiovascular disease can be divided into several categories such as coronary (blood vessels), heart rhythm, heart structure (congenital) heart valves and cardiomyopathy (weak heart muscles). Other than that, most of these cases involve problems of blood vessels (coronary). As many as one quarter of the patients who suffer a heart attack (acute myocardial infarction) die within the first hour. Early diagnosis and prompt treatment can reduce the risk of mortality and improve the prognosis.

It is very important for us to identify the risk of this disease and how to avoid it. Risks such as smoking, lack of exercise lifestyle, uncontrolled blood pressure, diabetes, fat and high fat levels in the blood must be addressed at an early stage. Now there are various treatments that can be done to identify high-risk individuals and early detection methods.

Modern medicine has increased life expectancy of the community. But the most important thing is to identify the risks, symptoms and early signs of disease before they occur.

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Are Japanese Interested in Outbound Medical Tourism? – HealthyIM Survey Results


Abstract:

While medical tourism is booming across most of Asia, Japanese are less likely than others in the region to travel for healthcare procedures outside of their country. World-class healthcare with universal access to facilities in Japan certainly discourages the need to travel for diagnosis or treatments that are reimbursed by the national insurance system. What about elective procedures? HealthyIM K.K conducted a survey to gauge the potential for Japanese to become more active in seeking overseas medical procedures. Two hundred of its registered Japanese users were asked about their understanding and interest in medical tourism. The results indicate a lack of knowledge and thirst for information as well as surprising interest in some elective procedures. Results of the survey along with analysis and thoughts on opportunities for catering to Japanese will be presented.

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Establishing and Managing Patient Expectations


Abstract:

‘You don’t have to worry about anything.’ Ensuring that this promise is kept should be a primary objective of the professional medical tourism facilitator and this presentation will cover some of the ways that might assist you to keep your word.

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Evaluating, Building and Maintaining Brand Equity in the Medical Travel Market


Abstract:

Building a Destination Brand is far more than a clever name, brilliant photography, attractive logo and compelling positioning statement.

The perceptions of a destination, based on outsiders’ observations, plus reliable and well-designed research studies, must include the consumer’s definition of technological sophistication, friendliness, accessibility, safety and a number of other features and qualities. Rather than trying to fit a square peg into a round space, it is best for medical travel destinations and healthcare providers to first identify or accept the dominant perception of the location and then to build and expand their Destination Brand upon and around these perceptions.

It will mention the necessary steps for evaluating current brand perceptions, and demonstrate potential methods for improving brand equity in the long run.

The presentation is a must for any Medical Travel destination stakeholders, who want to understand how to compete successfully in today’s competitive market.
Most medical travel destinations do not use disciplined marketing methods, and rely on real estate development of hospitals and clinics, plus accreditations as the main topics to attract potential patients. This presentation will question that method against the true and tried methods of experienced and successful multinational marketers.

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Dialogue: The Endless Possibilities in Packaging Medical Tourism Products


Abstract:

The spectrum of the healthcare travel value chain is wide, with numerous sectors playing a significant role in bringing medical tourists to their healthcare destinations. This industry offers many possibilities for collaboration in offering a multifaceted healthcare travel experience for their clients. The configurations of partnership are many. Every stakeholder can readily involve themselves in one way or another. When it comes to packaging medical tourism products, it’s about creativity and innovation in achieving the ultimate objective of providing an unforgettable experience. Dr Mary Wong will share the endless possibilities in creating medical tourism packages through alliances throughout the healthcare travel value chain.

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Healthcare Travel: State of the Industry


Abstract:

Greenberg will talk about the history as well as the current state of affairs of the brave new world of medical tourism. He will also talk about how different countries, hospitals, corporations and individual travelers are seeking a new definition of medical tourism, as well as embracing a definition of the new medical tourist; the new markets, new destinations, new cost structures… and perhaps just as important, the new challenges.

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An Introduction to the Japanese Social Security System and Medical Service


Abstract :

In order to approach the Japanese market, it is crucial to understand Japan’s healthcare system and current trends. This presentation shows the changes in the social security system over the last few years and what Japan is heading to in the international medical community.

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Senior Living: Options in Malaysia


Abstract :

All over the world, the human population is aging. As this happens there will be an increase in the demand for quality of care, changes to the traditional family structure, as well as effects to social cohesion and values. Malaysia has joined the bandwagon in acknowledging the rising demand and need for retirement villages and seniors living arrangements. This session will discuss the strengths of Malaysia as a retirement village or senior living destination with its affordable cost of living, modern medical infrastructure and high quality services. Different options are available in Malaysia to cater to the care and financial needs, from home care, assisted living, and independent living.

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Dialogue: The Expectations of Japanese Patients


Abstract:

Tsuyoshi Goto will share his experience on how to attend to Japanese patients and what the worries of the Japanese patients are when going to a hospital abroad.

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Dialogue: The Expectations of Japanese Patients


Abstract:

Mizutani will share his views on what a Japanese patient expects when going to a hospital in Japan, and the difference with going to an overseas hospital. It is not just the medical aspects that you have to take care of in these cases.

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Michael Bobrove


Abstract:
While medical tourism is booming across most of Asia, Japanese are less likely than others in the region to travel for healthcare procedures outside of their country. World-class healthcare with universal access to facilities in Japan certainly discourages the need to travel for diagnosis or treatments that are reimbursed by the national insurance system. What about elective procedures? HealthyIM K.K conducted a survey to gauge the potential for Japanese to become more active in seeking overseas medical procedures. Two hundred of its registered Japanese users were asked about their understanding and interest in medical tourism. The results indicate a lack of knowledge and thirst for information as well as surprising interest in some elective procedures. Results of the survey along with analysis and thoughts on opportunities for catering to Japanese will be presented.

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Medical Services in Malaysia: The Japanese Perspective


Abstract:

Dr Mano will share an interesting view of the advantages of Malaysian hospitals compared to Japan and how they (Malaysian hospitals) can capitalize on this to attract more Japanese patients and international clients in general.

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Health Screening


Abstract:

Medical screening and medical surveillance are two fundamental strategies for optimizing health. With the improving growth and development of I.T., we have witnessed increasing rates of chronic diseases and malignancies. The fundamental purpose of screening is early diagnosis and treatment of the individual and thus has clinical focus. We are moving towards primary prevention nowadays and we all know that “prevention is better than cure.” With the advances in biotechnologies, bioscience, lab technologies, medical personnel and research, we are able to achieve our goal of maintenance of good health.

According to data from the National Cancer Society of Malaysia, 1 in every 4 Malaysians will suffer from some form of cancer in his or her lifetime. Nevertheless, for cancer detected early there is more than an 80% chance of successfully treating the disease.

Medical screening and regular follow up is especially important for those with risk factors such as high blood pressure, high cholesterol, diabetes, unhealthy lifestyles, or a predilection from inherited family diseases. Health is priceless, let us all take initiatives to work towards a healthier future.

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Heart Screening – Early Detection Can Save Lives


Abstract:

More than 1 million Americans have heart attacks every year, and almost half die. Men have more than women do, but the gap is closing. From 1988 to 2004, attacks among women ages 35 to 54 spiked 42%.

How much do you really know about your heart’s health? It’s easy to be fooled by misconceptions. After all, does heart disease only happen to old folks? Or do you know the real truth – that heart disease can affect people of any age, even those who eat right?

Relying on false assumptions can be dangerous to your heart. But you can boost your heart smarts by separating fact from fiction. Dr Lim Bee Chian sets the record straight on 10 common myths on heart disease, as published by the AHA journals. Better and early detection through health screening is urgently needed to address escalating heart-related diseases and deaths.

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Dialogue: The Endless Possibilities in Packaging Medical Tourism Products


Abstract:

Putting patients first requires more than world-class clinical care – it requires care that addresses every aspect of a patient’s encounter, by consistently touching the patients’ hearts across all touch-points, from entry to exit; including the patient’s physical comfort, as well as his or her health and emotional and spiritual needs. As such, expansion of facilities and services within and outside of the country is one of the factors in offering and providing a bundle of services for excellent end-to-end customer experience without compromising patient safety.

While the domestic market remains the mainstay of KPJ’s business, the Group recognizes the potential of the burgeoning medical tourism market and continues to undertake measures to capture a bigger
slice of this market while building a pathway to sustainable growth. As such, KPJ continuously develops its network of hospitals and agents/ representatives in an effort to expand its range of facilities and services locally and overseas, to ensure integrated service for all its customers at all times.

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Minimally Invasive Cardiac Surgery (MICS)


MICS allows surgeons to perform cardiac operations using small incisions. Patients no longer have to undergo invasive open-heart surgery. MICS enables doctors to use the “beating-heart technique” of surgery that may be performed with or without the support of a heart/lung machine, and operating only through a small two- to three-inch incision. Patients are less traumatized, recover faster, have a shorter hospital stay, and there is lower risk of infection and complications—all while delivering the same excellent prognosis as in traditional surgery.

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Malaysia-Japan Partnership: Knowledge & Expertise Exchange


Abstract :

Ministry of Tourism Japan started to promote medical tourism in Japan 3 years ago. As the Asian market is growing strong, Japan is looking forward to working with other prominent South East Asian countries, such as Malaysia, to promote bilateral relationships and exchange of advance medical technologies.

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Catering to the Expectations and Needs of Chinese as Medical Tourists


Abstract:

Having made many visits to Malaysia for the past 15 years, Wu, Ai Zhen expresses his amazement with Malaysia’s unique attractiveness, such as multi-cultural diversity, invaluable cultural heritage, delicious cuisine, and beautiful natural scenery.

In 2011, Wu was ‘introduced’ to Malaysia Healthcare. After only experiencing health screening in China, Wu decided to learn more about healthcare in Malaysia and paint his medical travel experience. During his visit to Malaysia in early February 2013, he had a medical check-up at Mahkota Medical Centre, Melaka. The relaxed environment in hospitals in Malaysia, the short waiting time, attentive personal care given by the medical personnel, and advanced procedures – at reasonable prices – gave Wu a good impression of Malaysia.

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The New Frontier in Abdominal Surgery – Laparoscopic Liver Surgery


Abstract :

Since the introduction of laparoscopic cholecystectomy in 1989, there has been an exponential increase in the interests of performing laparoscopic surgery in virtually every organ within the abdominal cavity. Laparoscopic surgery has evolved to become the approach of choice for many abdominal procedures. Compared with other organs, the development of laparoscopic approach in dealing with hepatic diseases has been slow. The reason for this initial lack of enthusiasm amongst surgeons is primarily a safety issue with concerns over haemostatic control during surgery. However, with improvement in instruments and laparoscopic skills recently, there has been a rapid expansion in the field of laparoscopic liver surgery. Underpinning this invigorated interest is the multiple publications demonstrating that laparoscopic liver surgery was safe, and resulted in reduced operative blood loss, less pain, and rapid recovery; furthermore, the oncologic outcome was compatible with open surgery. The impact of CO2 embolism was not as dangerous as initially feared. Continuous improvement in laparoscopic instruments, including haemostatic devices such as the ultrasonic dissector (harmonic scalpel), microwave and radiofrequency coagulators, argon beam coagulators, laparoscopic CUSA® and endoscopic linear staplers, helped to achieve better haemostatic control during laparoscopic surgery. The intra-operative use of laparoscopic ultrasound has allowed liver surgeon to overcome the problem of absence of tactile feedback during laparoscopic surgery. Furthermore, the development of hand-assisted techniques has allowed complex liver surgery to be carried out with comparable safety and efficiency to open surgery. The Louisville international consensus statement (2009) has now recommended that the laparoscopic approach should be considered the standard practice in left liver surgery. Currently, only a few selected centres of excellence are capable of performing laparoscopic liver surgery in South East Asia, and Sunway Medical Centre is one of the leaders in this field.

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Stomach Origami – An Art of Gastric Folding for Weight Loss!


Abstract :

Bariatric surgery or weight-loss surgery has been around for more than 40 years. This type of surgery is always associated with either cutting or stapling of stomach or placing of foreign object (band) to control the stomach size. Laparoscopic gastric plication or minimally invasive gastric folding is a novel surgical weight loss procedure that reduce the stomach size up to 70%, making it looks like a sleeve gastrectomy without using stapler! This is done by folding the stomach inward multiple times, holding it in place by using sutures only. There is no cutting or stapling of stomach. This itself remove the single most serious complication of leakage from stapler line or anastomosis (connections in between two bowels) associated with the conventional stomach bypass or stapling. The initial short term weight loss results are encouraging with lower complications. It is also significantly cheaper (about US$2,000 cheaper) because there are less devices used during the procedure. This surgery is gaining popularity despite being considered an investigational procedure in most countries because there is no long term data available.

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Facilitating Indonesian Patients – Story of Malaysian Hospitals


Abstract :

As the world’s eight most visited city, with 9.2 million tourists in 2012, Kuala Lumpur certainly has a lot to offer. Renowned for its wide cultural diversity, gastronomic and shopping varieties, Kuala Lumpur is a destination of choice for medical travellers. Supported by numerous government initiatives, private hospitals in Kuala Lumpur are actively promoting their services and facilities abroad especially to the neighbouring countries. With more than 15 private hospitals offering tertiary level healthcare equipped with the latest medical technology and equipment, patients are ensured to receive high quality medical care and seamless service catering to their every need.

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Facilitating Indonesian Patients – Story of Malaysian Hospitals


Abstract :

Melaka is situated out of the major cities, yet she remains as a draw for Indonesian health tourists. Several factors allow Melaka to continue to draw patients to her, including the high standards of medical care at affordable prices, and the constant innovative methods to reach out to potential customers.

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Life Beyond Brain Tumours, the New Hope


Abstract :

Brain tumour has always been fraught with fear and is a devastating revelation to most patients and their loved ones. However due to advancement in the Neurosciences, there is now hope beyond brain tumours with good chance of patients survival good quality of life and surviving long beyond otherwise expected duration.

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Scoliosis and Spine Deformity Surgery In Malaysia


Abstract :

Scoliosis is a 3 dimensional spinal deformity mainly affecting adolesence female. In the past the surgical treatment was directed towards arresting the worsening of the deformity rather than the cosmetic aspect of the surgery of making the spine near normal as possible. With change in demands and patient perception, the paradigm shift is making spine surgeons to innovate and design new techniques and instrument to address the integral cosmetic aspect of surgery.

The second part of talk will cover degenerative scoliosis, spondylolisthesis and kyphosis in adults where newer technologies like improved instrumentation, minimally invasive spine surgery, miscroscope assisted surgery and use of computer aided surgery or spinal navigation in treating elderly spine deformities. During the presentation various measures to make the surgery safe for the patient will also be explained.

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Recent Advances of Stem Cell Therapy


Abstract :

Stem cells have the ability to regenerate and repair damaged tissues and organs. Now with over a quarter million scientific publications worldwide on human stem cells, there is sufficient evidence on safety and efficacy of use of human stem cells. Human mesenchymal stem cells are currently regarded as the true adult pluripotent cell. Clinical trials involving patients with severe cardiomyopathy, stroke, spinal cord injury, diabetes, pulmonary fibrosis, hepatitis, degenerative intervertebral disc disease and osteoarthritis are promising. Mesenchymal stem cells has additional immunomodulatory properties to control immune-mediate injury and have been used in conditions such as graft versus host disease reaction, multiple sclerosis, motnor neuron disease, rheumatoid arthritis, psoriasis and certain renal disease. This novel approach has challenged medical perception and brings hope to countless millions of patients, but needs to be tampered with reality and based on sound scientific rationale, consistent evidence and clear safety and benefit to risk profile. Responsible information is needed to understand stem cell treatment and distinguish between the many types of cells. Malaysian researchers and medical institutions are among the pioneers in the research and development of this revolutionary treatment, and Dr Chin’s team has published several international landmark studies.

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Seeking Treatment Abroad – The Patient Experience


Abstract :

Listen to Mr Khan Naved’s true experience on seeking medical treatment in a Malaysian hospital during a trip in 2012. He was found to be suffering from multiple stones in his left kidney. After going through several treatments as per the specialist’s recommendation, Mr Khan is now a cured, happy man. He expresses true satisfaction that he placed his health and well-being in the hands of the right people. Mr Khan now has begun to recommend Malaysia as a healthcare destination to his friends.

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How an Assistance Company Can Assist You to be a Facilitator for Indonesian Patients


Abstract :

The number of Indonesian patients looking for treatment outside Indonesia has increased along the years and Malaysia is catching up rapidly with the amount of Indonesian patients going to Singapore. But the Indonesians are still learning about the capabilities of the medical facilities in Malaysia and patients are often lost in the choice of their doctors and hospitals. In front of all these interrogations, they may very often choose to go to Singapore where plenty of references are available to them. Insurers in Indonesia are also looking for alternative to the high cost of medical care in Singapore. All these people are turning to their Medical Assistance Providers to assist them in their choices.

Assistance Companies have matured along the years moving from the old time medical evacuation services only to a more sophisticated support services to millions of members they have via large corporations, financial institutions and insurance companies. The presentation is showing variety of services available to hospitals in their efforts to catch the attention of Indonesian patients.

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The Heart Disease


Abstract :

Coronory Disease, the incidence, causes, preventions and mode of treatments facilities available in Malaysia.

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Streamlining Healthcare Marketing


Abstract :

Medical tourism is a growing phenomenon in the region. Malaysia has successfully branded itself as one of the preferred destinations for medical and surgical procedures. As more and more hospitals reach out to medical travellers, the need of differentiation is greater ever before. Streamlining healthcare marketing would discuss the various channels on how you can build an effective marketing campaign to convert prospective customers into real patients.

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Meeting Muslim Patient Needs – A Hospital’s Perspective


Abstract :

Malaysia has long been a favourite destination for tourists from the Middle East countries. We are now seeing significant growth of health tourists/travellers in our hospitals. Does this put any additional burden on hospitals? – We look at unique requirements of this segment of the market

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Water Birth: The Gentlest of Gentle Births?


Abstract :

Medical screening and medical surveillance are two fundamental strategies for optimizing health. With the improving growth and development of I.T., we have witnessed increasing rate of chronic diseases and malignancies amongst our population. The fundamental purpose of screening is early diagnosis and treatment of the individual and thus has clinical focus. We are moving towards primary prevention nowadays & we all know that “prevention is better than cure.” With the advances in biotechnologies, bioscience, lab technologies, medical personnel and researches, we are able to achieve our goal on maintenance of good health.

According to data from National Cancer Society of Malaysia, 1 in every 4 Malaysians will suffer from some form of cancer in his or her lifetime. Nevertheless, for cancer detected early there is more than 80% chance of successfully treating the disease.

Medical screening and regular follow up is especially important for those with risk factors such as high blood pressure, high cholesterol, diabetes, unhealthy lifestyles, or a predilection from inherited family diseases. Health is priceless, let us all take initiatives to work towards a healthier future.

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What the hand surgeon can do for you?


Abstract :

Hand Surgery is a new sub discipline. It has its origins in Orthopaedic and Plastic surgery. In Malaysia, most hand surgery services are provided by surgeons with specialist training in Orthopaedics and further training in Hand and Microsurgery.

The shift towards the provision of hand surgery services is reflected in the establishment of new models of service provision. This is reflected both in the public as well as private sector.

The current ideal model for provision of services it the treatment of the hand, is in the form of specialist units where the manpower and material needs for treatment are all in one location. This has the advantage where the optimum treatment is offered, supervised by the operating surgeon at all times. The hand surgeon is able to provide excellent outcomes for routine problems and good outcomes for complex problems.

The hand is unique in several aspects. It is prone to permanent disability if not treated correctly the first time. It is prone to stiffness if incorrectly immobilized. The skin of the hand has specializations for function, friction grip and precision. Loss of function of the hand is poorly tolerated.

The close relationships between six tissue types require the surgeon to be proficient in a broad range of surgical techniques. Bone, Tendon, Joints, Arteries, Veins and Nerve are routinely encountered and need to be dealt with delicately. Many of these structures are very small and require the use of microsurgery techniques.

For this reason, surgeons who provide specialist care of the hand are called Hand & Micro surgeons.

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Living in Malaysia: The MM2H Perspective


Abstract :

Mr Kirby’s presentation / sharing would include the following areas:
• Malaysia – Asia Top country for long stay foreign resident and retirement
• MM2H Programme and its past years application approval statistics
• Incentives offered by the Ministry of Tourism and Culture for the MM2H participants
• Medical and Health Treatments for the MM2H participants in Malaysia

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Slipped Disc with No Operation


Abstract :

In the recent 50 years of medical history especially in the orthopaedic area, we hardly agree that there is a remarkable progress. For those diseases which are called slipped disc, spondyolosis, osteoporosis, osteoarthritis etc., only the surgical solution was the representation of the practice in the previous days. Prof Pang will be introducing an alternative way of medical treatment which originated from QING Dynasty, Beijing, China. This way of treatment is able to cure diseases “just by using hands!” will provide “benefit for the people in the world”.

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Cosmetic Surgery in Penang


Abstract :

Penang received almost 300,000 medical tourists in 2012, with a contribution of 44 percent to the total medical tourists to Malaysia. Hospitals in Penang are popular amongst patients from Indonesia, Singapore, Australia and other western countries. Plastic surgery is one of the sought after procedures amongst these medical tourists. The main aim for one to seek for cosmetic and reconstructive surgery is shape up to look his/ her best. For more than 10 years now, Penang Adventist Hospital has been offering cosmetic as well as reconstructive surgeries like cleft lip and palate, burn surgery and tumor resection and reconstruction.

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Dialogue: Understanding the Needs and Expectations of Japanese Patients


Abstract :

As a Nurse for more than 20 years both in Japan and Malaysia, and serving both Japanese and non-Japanese patients, there are many important factors when facing foreign patients especially medical translations between patients and doctors.

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Medical Tourism & Plastic Surgery in Malaysia


Abstract :

With plastic surgery getting more acceptance than it used to 10 years ago, this field of medicine is growing immensely and cosmetic surgery holidays have become very popular in Malaysia due to a number of reasons:

1) Perfect holiday destination
Malaysia is blessed with great weather, shopping, food and wonderful beaches. Cosmetic surgery patients are healthy and they would like to have the added benefits of a holiday on top of procedures.

2) High costs of plastic surgery and dentistry in Western countries
No medical health funds or insurance covers the cost of elective cosmetic surgery thus people are looking for alternatives.

3) International quality standards
Strict regulations by Ministry of Health are in place to ensure quality standards are on par with global standards. Government is also investing heavily to attract high quality surgeons, medical staffs and state-of-art equipment.

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Dialogue: The Endless Possibilities in Packaging Medical Tourism Products


Abstract :

Malaysia’s racial diversity is the very element that made the country unique. There is only one place where all the colours, flavours, sounds and sights of Asia come together – Malaysia. No other country has Asia’s three major races – Malay, Chinese, Indian – and other ethnic groups in one destination and in large numbers, as here in Malaysia. No other country, therefore, offers as many cultures, cuisine, festivals, customs and traditions of these great Asian civilisations. No other country is as “Truly Asia”. Hence, the birth of “Malaysia, Truly Asia”.

Y.Bhg Dato’ Azizan Noordin will be sharing his views on the idea, positioning and branding strategy of ‘Malaysia, Truly Asia’ by Tourism Malaysia, which is very important and critical in the promotion of the country as a premier tourist destination. He will also share his ideas on how tourism is able to support the healthcare travel industry through integration and collaboration for ‘medical tourism’ products

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Converting Tourists into Medical Tourists


Abstract :

Century Holiday International Travel Group is one of the leading international outbound travel agency in China, one of our main destination in their travel map is Malaysia. Except Malaysia, Thailand, Singapore, Hong Kong and Macau is also the signature destination of Century Holiday.

In China, we have important and intensive co-operation with AirAsia and Jetstar Hong Kong. Located in 5 cities in China – Guangzhou, Shenzhen, Chengdu, Shanghai and Beijing, we are the only travel agency licensed to operated travel shop and service centre for both airlines. Besides, we also are the tour agency of Cathay Pacific and Malaysia Airlines

Shang Pin Tour is an outbound travel division of Century Holiday International Travel Group, Headquarter in Shenzhen. Mr Jason Liang is a professional outbound travel expert in both West and East Malaysia, including manage 5 AirAsia Travel and Service Centre (ATSC) throughout China.

As a pioneer of quality international outbound travel in China, Mr Jason Liang successfully leading the team to break through the traditional travel destination and trend – example like Samui and Chiang Mai in Thailand, Sabah in Malaysia, etc. Support with wholesales network including Beijing, Shanghai, Xian, Guilin, Guangzhou, Shenzhen, and more – Believe the new Medical Tourism product will be one of the important and successful development for Chinese traveller.

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Malaysia as Alternative Choice for Japanese’s Medical Needs


Abstract :

As Malaysia is one of the top countries for overseas retirement and investment for Japanese, the market of Japanese patients cannot be ignored. Keith Wong will talk on how the current trend and opportunities.

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Low Back Pain: The Painful Facts vs the Painless Fiction


Abstract :

Low back pain is a very common ailment, which can affect the very young, to the elderly populations. The majority of such cases get better with time. The true challenge is to identify possible red flags, which would suggest a more sinister cause. Generally an adequate course of Conservative Treatment is prescribed before surgical options are considered.

This session will give an overview on the approach to the management of Low Back Pain, but the focus will be on the Minimally Invasive options available now. These include percutaneous, or stab-wound, or key-hole type skin incisions.

There will be special mention on the modern techniques and devices which ensure the safety and accuracy of modern spine surgery. These include Neuro-Monitoring, and Image Guidance System (Computer Aided Surgery).

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Minimally Invasive Spinal Surgery, is it always less for more?


Abstract :

The medical advances are moving toward Minimally Invasive Surgery (MIS) where smaller incision ‎with lesser tissue injury is primary requirement. In spinal surgery, MIS has extended from treating minor disc prolapse with nerve compression to spinal fracture and even treatment of spinal tumor. Can this minimal invasive approach provide similar results as the conventional surgery?

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Medical Services in Malaysia: The Japanese Perspective


Abstract :

Dr Egashira Shogo will share on:
(a) advantages of medical in Malaysia
(b) how to utilise travel insurance and Japan national insurance
(c) important points when continuing treatment from Japan in Malaysia
(d) what to do during emergencies

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Packaging Tour and Health Screening


Abstract :

Billy Leong started his career in accounting. He then became an entrepreneur as a florist. But his true calling is in the tour and travel industry. He is the leading pioneer in elevating the incentive and corporate travel in the industry in Malaysia. He is fervently passionate regarding the promotion of inbound tourism. Billy is now the Managing Director of BMC Travel, handling annual projects for some of the biggest names in the corporate world. His latest venture is the launch of a luxury boutique hotel in the UNESCO World Heritage City of Malacca.

China is the world’s largest outbound tourism market source. Their spending power sits on the top ranks of all major tourism indices. With the rise of personal incomes and living standards, lifestyles and leisure activities have been propelled into a social topic of great concern. Travel is one of the indicators of the wealth of the China population, denoting surplus income and the ability to take time off from work and commitments.

The market in China is now evolving into a more sophisticated tourism products packaging. Tourism packaging is focusing on themes and niche sectors. Billy Leong will share his experience in developing “health tourism” capitalising on Malaysia’s top, international state-of-the-art health facilities, medical facilities, service providers and medical professionals to package health themed tourism products and tour packages.

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The Recent Advances in NeoNatal Care


Abstract :

Recent advances in neonatal care. Talk will touch on new developments that have improved our management of common neonatal conditions emphasizing on the care of the new-born infants. I will also focus on new treatment modalities for birth asphyxia and neonatal respiratory care particularly those affecting the pre-term infants.

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Catering to the Expectations and Needs of Chinese as Medical Tourists


Abstract :

Dr Emma Han will discuss two important aspects:
1. Why do Chinese chose Malaysia as medical tour destination?
2. Points for attention of Chinese Medical Tourist

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Dialogue: Cooperation between Malaysia and Japan: Growing the Medical Tourism Industry Together


Abstract :

Over the years Malaysia and Japan have seen and enjoyed an active collaboration between the two countries particularly in the area of healthcare. After the success conclusion of 1st Malaysia International Healthcare Travel Expo held in Kuala Lumpur in October 2012 followed the 1st International Medical Exchange Conference held in Fukuoka in March 2013, the prominent healthcare industry representatives from both countries will meet again in the 2nd MIHTE as a platform to further understand the patient mobility and medical developments as well as explore and build corporative network particularly in the area of healthcare travel.

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The Recent Advances of Minimally Invasive Surgery


Abstract :

The presentation will be on minimally invasive surgery and the recent advances within the field. The laparoscopic surgical approach is a popular option in patients undergone surgical procedures in Malaysia.

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Malaysia-Indonesia: Collaboration on Knowledge Sharing and Expertise Exchange in Medical Tourism


Abstract :

Medical Tourism to Indonesia is not growing well. Evidence shows that a lot of upper and middle class people in Indonesia seek medical treatment abroad. They do this for reasons such as: Better quality of healthcare and services; Better communication with medical/hospital staff; Aggressive promotion of foreign healthcare organizations in Indonesia; Individual prestige; They seek treatment or procedures that are not available in Indonesia and so on.

Nowadays there is an increasing number of Indonesian patients from Sumatra and Kalimantan going to neighbouring countries, especially Malaysia, because of attractive healthcare prices and cheap transportation costs compared to travelling to Jakarta or Surabaya. There is also an increasingly larger middle-class population in Indonesia that can afford to pay the costs of traveling abroad for treatment.

The Indonesian Government realizes that such a model of medical tourism consumes Indonesia’s foreign exchange. Data from 2012 demonstrated that 600,000 Indonesians sought treatment in Singapore, Malaysia, China, India, Australia, Germany, and the USA, with flows of Rp 20 trillion (US$ 2 billion) abroad. Each patient on average utilised Rp 33 million (US$ 3.3 thousand) as printed in Investor Daily 17 October 2012.

To reverse this condition, there must be political will from the Indonesian government to support Medical Tourism. New Hospital Law No 44 from year 2009 stated that every hospital must be accredited locally (KARS) or internationally (JCI) in order to escalate trust in the quality of Indonesian hospitals. However, this Ministry of Health’s effort is not enough. Other related stakeholders, such as the Ministries of Finance, Tourism and Creative Economics and Transportation and so on must also be involved, so that Indonesian Healthcare becomes more attractive for foreigners who are seeking medical treatment in Indonesia.

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Asia, Epicentre of Global Medical Tourism – Seize It or Lose It!


Abstract :

It has been observed that there is a growing sense of urgency for countries to establish greater visibility in the increasingly crowded global medical tourism market. New country destinations around the world are reaching out to international patients beyond their traditional regional markets; thanks to the growth of budget airline networks and the internet. Added to this are the emergence of many international medical travel events and a proliferation of online medical concierge services with each promoting medical services in far flung countries around the world.
A number of Asian countries have had a head start of many years in the promotion of medical travel, notably Singapore, Thailand, South Korea, India and Malaysia. Growth rates in medical travel to these countries have been exponential. Consequently this trend has seen the investment of billions of dollars in healthcare institutions, many of them built in anticipation of the continued growth of medical travel.
Yet the question is – can this growth be sustainable given the fierce competition emerging beyond Asia or will these established Asian medical destinations be overtaken by countries outside of Asia? The speech will be a clarion call on Asia to begin establishing a formal collaboration to form the world’s first ever regional bloc of this nature so that it will represent the most visible collective body in global medical travel, ensuring its long term growth and future.

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Stem Cell Therapy for the Musculo-skeletal System


Abstract :

Musculo-skeletal injury is not only limited to athletes, in many cases the damage is permanent and can adversely affect a person’s quality of life. Now more than ever with advancing medical technology, the answer may lie in biologic therapy. We have been using peripheral blood stem cells (PBSC) clinically and have been able to demonstrate that stem cells enable regenerative repair. The potential of this technique as a regenerative agent can be seen in three broad applications: 1) articular cartilage, 2) bone and 3) soft tissue. This presentation highlights the successful cases, among many, in all three of these applications.

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Neurosurgery – The Past, Present and the Future


Abstract :

There has been a furry of exciting development in the field of neuroscience. This development not only includes the refinement of surgical techniques in treating neurological disease but also imaging modalities, “minimally invasive” procedures, Functional procedures, radiosurgery, stem cells and also various molecular and genetic developments. The stigma of “Doom” associated with brain surgery exists till today. With the current available techniques and technology, the morbidity and mortality associated with this high-risk surgery is greatly minimized. Community education is vital for this especially in the developing countries where traditional or spiritual healing is rampant. We explore the current techniques available in UKMMC and our future plans in the treatment in neurological disease.

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Advanced Fertility Treatment


Abstract :

Dr Yong will discuss on the definition of infertility and its causes, what are the investigations needed and the treatment of infertility. The infertility treatments comprise of surgery, intrauterine insemination, invitro-fertilization, intracytoplasmic sperm injection, surgical retrieval of sperm, cyropresevation, gamete or embryo donation, surrogacy, assisted hatching, blastocyst transfer, preimplantation genetic screening/diagnosis.

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Identifying and Treating Heart Disease


Abstract :

Dr Yap will be giving an overview on cardiac health screening with case examples and also specialist cardiology services including coronary intervention and electrophysiology.

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Video Assisted Thoracoscopic Surgery: Faster, Scar-less surgery in the chest with quicker discharge from hospital


Abstract :

Video-assisted thoracoscopic surgery (VATS) is a surgical procedure used in the chest. It is a type of ‘keyhole’ surgery where only very small cuts (incisions) are made to the body. VATS uses a special instrument called a thoracoscope. This is a thin, tube-like instrument which has a camera built into the end. The camera feeds pictures from the chest on to a screen. This allows the surgeon to look inside the chest. VATS is used for many different procedures including treating excessive air accumulation between the lining of the lungs (pneumothorax),taking biopsies from the lung or the lining of the chest, removing lymph nodes, removing lumps or growths from the lung, removing fluid accumulating in the lining of the lungs and also to cure excessive sweating of the hands and armpits. Once the surgery has finished, the instruments are removed and the incisions are closed, usually with stitches. The major advantage to conventional chest surgery is the smaller incisions, thus less pain and faster recovery with lesser complications.

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Obesity – Is it a body size or a disease?


Abstract :

Obesity is defined as when there is an excess of body fat due to chronic imbalance between energy intake and energy expenditure.

Obesity is measured by the BMI calculation which becomes the medical standard used and although the BMI does not show the difference between excess fat and muscle, it helps to predict the development of health problems related to excess weight. Doctors are concerned not only with how much fat but also where the fat is located. If you carry fat mainly around the waist, you’re more likely to develop obesity- related health problems

Worldwide obesity is increasing and several factors in our sedentary lifestyle and unhealthy eating habits contributed to its cause. Multifactorial causes like genetic, environmental, drug induced, medical diseases and psychological problems all contributed to obesity.

Being extra large in size results in a host of serious health problems like high blood pressure, heart failure and stroke, type 2 diabetes, sleep apnoea, osteoarthritis, infertility, stress incontinence and even certain types of cancer are linked with obesity.

Various treatment options are available and the method depends on the level of obesity, overall health condition and your motivation to lose weight. Treatment may include a combination of diet, exercise, behaviour modification, sometimes weight loss medications .As for severely obese patients, surgery may be recommended.

With significant weight loss, it will improve your overall health, increase your mobility and improve your self-esteem.

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Facilitating Indonesian Patients – Story of Malaysian Hospitals


Abstract :

Medical travel involves going to a different country to receive treatment for a disease, ailment, or condition because of the felt need for quality at reasonable cost, relative ease of access and fulfilling perceived desired elements of care. Easy and convenient access is a primary requirement. Cultural affinity is also an important destination plus point. Penang apparently fits into the criteria and this has made it a popular destination of cross border medical care for Indonesian patients.

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Chronic Disease – Silent Killers


Abstract :

This session will discuss on chronic disease i.e. high blood pressure, high cholesterol and diabetes which are the major health burdens in Malaysia; what it is; and how dangerous it is. Audience will also be able to obtain some advice on how to prevent them these diseases. Besides that, the session will outline on health screening, how it can benefit you, what is done during health screening and what it can detect.

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Wrap-up session with Scientific American – Healthcare Travel: Global Trends, Local Benefits


Abstract :

An Interactive Discussion and Cross-Dialogue with Scientific American. This closing session will bring together the key themes and ideas of the conference and explore the diverse factors driving medical health travel forward, both in Malaysia and across the world. As patient demographics change and the regulatory landscape evolves, so too will the needs of the typical medical traveller. A panel of luminaries will explore the next set of challenges and opportunities, including the newest trends in medical technologies, the globalisation of healthcare resources, and the ever-shifting economic conditions in eastern and western nations. Weaving together expert perspectives in medicine, travel trends, and the Malaysian healthcare “value proposition”, this dynamic discussion, organized by Scientific American, the global voice of innovation, will be a very interactive experience and set the stage for future themes in this exciting sector.

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Management of Musculo-Skeletal Injuries


Abstract :

Musculo skeletal (MSK) injuries are common and important problems seen at the orthopaedic practices worldwide. These injuries range from acute trauma to repetitive injuries, and can involve the many structures like bone, cartilage, ligaments, tendons, muscles or nerves. It occurs in adults and children, and needs to be assessed, diagnosed and treated well.
This presentation will briefly outline some of the common conditions and discuss advances and innovations in imaging and treatment.

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Are Japanese Interested in Outbound Medical Tourism? – HealthyIM Survey Results


Abstract :

While medical tourism is booming across most of Asia, Japanese are less likely than others in the region to travel for healthcare procedures outside of their country. World-class healthcare with universal access to facilities in Japan certainly discourage the need to travel for diagnosis or treatments that are reimbursed by the national insurance system. What about elective procedures? HealthyIM K.K conducted a survey to gauge the potential for Japanese to become more active in seeking overseas medical procedures. Two hundred of its registered Japanese users were asked about their understanding and interest in medical tourism. The results indicate a lack of knowledge and thirst for information as well as surprising interest in some elective procedures. Results of the survey along with analysis and thoughts on opportunities for catering to Japanese will be presented.

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The Role of TCM in Prevention and Treatment of Stroke in Malaysia Healthcare System


Abstract :

Cerebrovascular disease is one of the leading causes of mortality and morbidity worldwide. In Malaysia, it is the 3rd cause of death. It causes 5,848 people die in a year that means 16 people dying of stroke every day. Stroke is on the top list of diseases treated by Traditional Chinese Medicine in Malaysia. It is not only dangerous to take away one’s life, but also that it comes out from imbalance with many internal organs.
Focus on this disease, Traditional Chinese Medicine (TCM) has accumulated a lot of experiences to prevent it happen and facilitate recovery after stroke. TCM has become an increasingly important role in our medical healthcare system and in economy of Malaysia.
With the commencement of the 10th Malaysia Plan in 2011, the Government of Malaysia plans to reform the healthcare delivery system towards wellness and disease prevention, rather than treatment. It is synchronized to the concept of TCM – “Prevention is better than cure”. The Economic Transformation Plan (ETP) promoted by our Prime Minister is also involving development of TCM wellness in our country.

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The One Question to Measure & Improve Patient Satisfaction


Abstract :

As a medical or wellness provider understanding and satisfying your customers should be the key focus of your operations. A cycle of constant improvement (“kaizen”) can be created by asking one simple question: Would you recommend this medical facility/service to a friend or colleague and why? The methodology of “the ultimate question” has become standard in most industries with indisputable impact on improving customer satisfaction. The results of the simple survey are combined to make a Net Promoter Score. Understanding what your “promoters” like and your “detractors” dislike and creating a process to move them up the continuum will create the difference between a good service provider and a great one. The aim is to create an environment with a systemic and unwavering focus on patient satisfaction. Delivering promptly and accurately to the requirements requires facility-wide understanding and commitment and is well worth the effort. A satisfied patient is your greatest promoter.

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The New Wellness Dialogue: Trends in Prevention, Rejuvenation and Aftercare in the Clinical Setting


Abstract :

Traditional Chinese Medicine is a broad range of medicine practices, sharing common concepts which have been developed in China and are based on a tradition of more than 5,000 years. The various forms include herbal medicine, acupuncture, massage (Tui Na), exercise (Qigong) and dietary therapy. TCM has formed a unique system to diagnose and cure illness towards improving quality of life, and its approach is fundamentally different from Western medicine.

Prior to surgery, TCM can be used to treat and prepare the patient to be in suitable condition for operation. It can be applied for patients who suffer from illness resulting in poor stamina, fatigue, dizziness, pallor; to detoxify inflammation due to lesion; and reduce complications.

After surgery, TCM helps in increasing the healing process through stopping bleeding; anti-inflammatory; inhibit bacterial; prevent swelling; improve blood circulation and metabolism; as well as increase circulation of blood and lymph to hasten the recovery rate. It helps to promote appetite, enhance body absorption, build up the immune system and improve digestive system. Tonic medication removes toxins and cellular waste from the tissue after surgery. Acupuncture is one of the modalities used in treating many ailments and diseases, helping the body heal after trauma, excessive stress or injuries, and help reduce the pain and stress immediately.

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Painful Crystals


Abstract :

Gallstone disease is very common in the population. It’s prevalence directly correlates with our lifestyles. The majority of the stones forming in the gallbladder and the biliary systems are made of cholesterols. Supersaturation of cholesterols in the bile form crystals and over time it can increase in size and number to cause symptoms. The symptoms range from the most common colicky abdominal pain, which is aggravated by heavy meals to jaundice if the stone causes obstruction. Laparoscopic cholecystectomy is the gold standard in the surgical treatment of gallstone disease. Adjuvants such as endoscopic retrograde cholangio-pancreaticography (ERCP) can treat stones in the bile ducts. Laparoscopic cholecystectomy has further evolved from multiport procedure to a single port approach for aesthetic effect and faster recuperation. Among the other advantages of minimally invasive cholecystectomy is shorter hospital stay and faster return to normal activity of daily living.

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Asia, Epicentre of Global Medical Tourism – Seize It or Lose It!


Abstract :

As a region, Asian has been undeniably showing impressive growth figures in the field of medical tourism. No doubt this is in tandem with the success stories of the individual Asian member countries which has contributed to the overall rise of medical safety standards, the proliferation of health technological advances and notably world class service levels thus creating an attractive and sustainable medical tourism ecosystem. Ironically, unlike the human body where the organs are functioning independently yet fully integrated; we do not readily find examples of major regional collaborations prevalent in the medical tourism industry. Given that the industry has now achieved a certain level of maturity in Asia – some consideration should be given to the idea a synergistic “All for One, One for All Healthcare” model. Join us as we discuss the strategic imperatives and potential advantages as well as risks of the concept of a regional collaboration for healthcare.

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The New Wellness Dialogue: Trends in Prevention, Rejuvenation and Aftercare in the Clinical Setting


Abstract :

It has been established that a connecting flow between medical procedures and post procedures, as well as preventive measures can bring the best results for patients. A spa/wellness retreat can fill in the gaps in this connection by providing a healing environment for post procedure recovery or after a medical episode. More importantly, patients need to learn about making lifestyle changes so that they can arrest their medical conditions early. All these offered in a conducive environment that provide the right nutrition and nutritional advice, as well as physical rehabilitation for those needing to recover physically, augmented with alternative therapies for overall wellness are much needed and appreciated.

While the spa industry has to metamorphosed from offering a purely ‘feel good’ pampering experience that relies solely on a ‘skill approach’ to delivering spa therapies to become more knowledge based, hospitals too need to relook their patients’ journey to optimum health more holistically. The trend will be towards preventative medicine as costs of medical care are escalating at a worrying pace each year. Never before has ‘prevention is better than cure’ been more true. The time has come to bridge the medical and wellness divide.

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The New Wellness Dialogue: Trends in Prevention, Rejuvenation and Aftercare in the Clinical Setting


Abstract :

The sphere of health has probably never been so broad as of nowadays. Old healing traditions recently became popular again. So called alternative approaches and treatments found their way into mainstream medical practices and hospitals. Patients tend to be more and more open to try new ways, often labelled ‘exotic’, ‘signature’ or ‘evidence-based’ of healing. The gap between wellness and wellbeing services and medical provision is getting smaller and smaller. Prevention has become a lifestyle-choice. Travelling for health now is one of the key motivations of both domestic and international travellers. Destinations, government agencies and industry initiatives target foreign patients as well as travellers who seek relaxation, rejuvenation, prevention or personal development.

Clinics and hospitals face the challenges of how to brand, market existing and how to develop new services, since the concept of wellness (and consequently health) now is very closely related to well-being, happiness and quality of life.

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Rise of China as an Outbound Medical Tourism Market


Abstract :

This presentation will provide an overview of the rise of China as an outbound international medical tourism market, focusing on the key driving forces and constraints, evolving customer expectations and service portfolios, main destinations and future trends.

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ENT Laser Surgery


Abstract :

ENT Laser Surgery, a minimally invasive treatment for a variety of ENT conditions including tonsillectomy, adenoidectomy, snoring and sleep apnea, head and neck cancer, and the removal of vascular lesions. Laser option offers limited blood loss, higher precision, reduced post-operative pain, and quicker recovery time.

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Demystifying Cancer Treatments


Abstract :

Cancer treatment is often an intimidating and difficult process for patients and their carers. Good cancer treatment should be effective in its purpose to combat the growth of cancer cells while at the same time minimise the side effects so as to reduce the compromise in the quality of life of patients.

Emerging science and technology advancements has significantly contributed in better cancer treatment methods. Current treatment methods are tailored and individualized according to the type of cancer, stage of cancer and must be matched to the person’s condition.

Chemotherapy has been one of the standard treatments of cancer and has been in use since the mid 20th century. Modern chemotherapy drugs such as targeted theraies are better, and with better drugs and better drug combinations this has resulted in improved treatment outcomes for patients.

Modern radiotherapy technology has also continued to develop. It is now possible to deliver high-dose radiation treatment that is more precise and accurate to avoid damaging surrounding normal structures.

Hopefully the information from this presentation can be a source of hope for those struggling with cancer. It is also aimed to provide a some understanding and knowledge about the latest developments in cancer treatments

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Treatment of common neurosurgery disease in Malaysia setting


Abstract :

Neurosurgery and pain management has been evolving continuously due to better understanding of the pathophysiology of neurosurgical and pain disorders. Besides, the advancement of neurosurgical technology such as image guided system, neurophysiology monitoring and imaging technology can further improve the neurosurgical outcome and minimize the risk of neurosurgery and pain procedure. Neuromodulation is currently being very useful in treating a number of neurological and pain conditions; which is resistant to medical therapies and therefore providing better quality of life for patients.

In Malaysia, neurosurgery and pain management has been gaining its most rapid progress attaining its utmost standard, which is comparable to international standard. Hence, for my incoming presentation, I will briefly discuss about the overview of neurosurgical disorders which can be treated commonly in Malaysia; such as ways of brain tumor removal can be done safely with current technology, how pain can be modulated to improve patient’s quality of life and certain intracranial anomalies such as hydrocephalus can be treated with better outcome etc.

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Borderless Marketing on Social Media


Abstract :

The trend of being away from home ground for rest and recuperate had created a new cluster of opportunities in today’s global marketplace of Healthcare, Tourism and Shopping businesses.

Without doubt, social media is part of our lives as we like friend, follow and admire perfect strangers in cyber space. It has simply changed how people connect and interact, how we do business and how we receive and share information, near or far, in real time. People today, in reality, ‘live’ online.

The new phenomenon is that we quickly follow and trust what is said online by a well-known but strange yet credible person. This new trend is growing and making great cyber waves, transforming conventional marketing to online, virtual businesses transacted. This the channel now for brands to be exposed as it engages bloggers, tweeters and social media practitioners to promote their products and services at the convenience of a click away.

New Media Marketing consists of writing Blogs, Post information on Facebook, Tweet about the brand, pictorial blogging with Instagram and creating abuzz concept. YouTube adds on to give would-be buyers of what to expect. Measuring of information reach, exposure is now possible and comprehensive sentimental analysis are done instantly with strategized online marketing campaigns.

Welcome to the new world of borderless marketing!

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The virtual patient journey – How online and e-comms can deliver a better patient experience


Abstract :

The presentation will outline how healthcare providers can exploit online and e-communication to enhance the patient experience, improve services and generate future business.

The effective provision of patient communication and patient information is key to delivering a positive patient experience. Our research into the patient experience (the Treatment Abroad Medical Tourism Survey) shows that, assuming the treatment outcome is satisfactory, what makes the difference between a great patient experience and an average experience is patient communication. Nowadays, online and e-communication can complement face to face and paper based communication, but is yet to be fully exploited in the medical tourism sector. The focus and the efforts of most providers are about using online and e-communication to attract patients. Once a patient is “acquired” and has started treatment, and certainly, once a patient is discharged, he or she is forgotten.

Post-treatment communication with medical tourists is lacking or non-existent. Many healthcare providers fail to communicate with past patients and miss out on the opportunity to generate feedback, stimulate patient reviews and to create “patient ambassadors” who will generate new or repeat business for a hospital or clinic.

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How a Health Facilitator Can Make your Medical Travel a More Relaxed One!


Abstract :

Vijayan Samuel will be discussing and giving his views on the various roles a healthcare facilitator in providing end to end services. The roles played by a health facilitator will enable the patient and the family to experience great quality care from the point of first contact. Every individual is unique in his/ her needs and requirements, especially when it comes to healthcare. It is essential for a healthcare facilitator to understand every element of the expectation to ensure that the patient walks through the journey smoothly and goes home feeling ‘”brand new”. A healthcare facilitator acts as a singular window and actively engages with the healthcare facilities, tour operators, airlines and hotels in enabling best medical and holiday packages for the clients. The audience will be able to learn first-hand how this is achieved, how important service delivery is and most of all that patients require a choice of accredited hospitals to choose from. Setting the company as a case study, Vijay will share how Malaysia Healthcare helps the patient to identify the best of facilities available and make informed choices on selection of facilities and doctors who will treat him/ her when in Malaysia.

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Evaluating, Building and Maintaining Brand Equity in the Medical Travel Market


Abstract :

Building a Destination Brand is far more than a clever name, brilliant photography, attractive logo and compelling positioning statement.
The perceptions of a destination, based on outsiders’ observations, plus reliable and well-designed research studies, must include the consumer’s definition of technological sophistication, friendliness, accessibility, safety and a number of other features and qualities. Rather than trying to fit a square peg into a round space, it is best for medical travel destinations and healthcare providers to first identify or accept the dominant perception of the location and then to build and expand their Destination Brand upon and around these perceptions.

It will mention the necessary steps for evaluating current brand perceptions, and demonstrate potential methods for improving brand equity in the long run.
The presentation is a must for any Medical Travel destination stakeholders, who want to understand how to compete successfully in today’s competitive market.

Most medical travel destinations do not use disciplined marketing methods, and rely on real estate development of hospitals and clinics, plus accreditations as the main topics to attract potential patients. The presentation will question that method against the true and tried methods of experienced and successful multinational marketers.

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Health Insurance and Medico Legal Trends in the Healthcare “New Normal”


General Abstract :

Many define the biggest challenges of healthcare to be access, quality and cost as many recent changes to healthcare systems stem from policy reforms which results in regulatory overhauls; impacting healthcare operations across the areas mentioned above. While not disagreeing with the prior statement, industry veterans will also point out with equal importance that due consideration should be given to factors that ultimately affect the overall healthcare experience of a patient. This is due to the fact that part of the “new normal” of healthcare sees the emergence of the predominantly consumer-orientated patient archetype. This careful management of the patient’s experience is a critical success factor for any healthcare organisation wanting to succeed and thrive in the healthcare industry, especially those with cross-border operations or an international patient makeup.

Within this session, our panel of expert representatives will share and discuss with the audience their global perspectives on how insurance and legal matters simultaneously forms a part of and ultimately impacts the overall patient experience; what are the common pitfalls, how to manage risk intelligently and where are the strategic opportunities located.

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Cross-Border Quality and Safety: Performance Measures to Establish ‘the best’


Abstract :

The Economist Intelligence Unit (EIU) published a first study on medical tourism Traveling for Health, 2011. The report highlights the fact that developing markets are becoming more pronounced because of the continued rise of costs in the US and Europe, and the increasing number of ‘baby boomers’ moving toward retirement, causing additional strain on health care systems in the West. Reduced health care services and longer waiting times for patients continue to drive people to look outside their communities for faster and cheaper care. However, identifying hospitals and physicians who provide ‘the best’ care remains challenging. Currently >50 countries have identified ‘medical tourism’ as a strategic national industry; but, not every country will succeed in becoming a medical tourism ‘hub’.

Accreditation provides one view of the quality and safety of hospitals. The Joint Commission International (JCI) has accredited 400 hospitals to date, with most of these located in the Middle East, Southeast Asia, Turkey, Brazil and China. The JCI has the longest international experience, but the number of JCI accredited organizations is small, as compared to the total number of hospitals offering treatment to the medical traveller. It is difficult to find performance data that reflect the quality of patient care and safety, and with no cross-border consensus on defining and benchmarking such data. Governments, insurers and patients are rightfully hesitant to support cross-border medical travel, given the lack of quality data.

I am proposing a set of performance /outcomes data for assessing quality across borders. These data will be presented. The utilisation of quality data will serve the medical travel industry by providing: 1) transparency of key quality data in a standardised, evidence-based approach; 2) address concerns about quality by payors and employers; 3) establish global and regional consensus (and competition) to be ‘the best’; 4) allow patients to make informed decisions about safety and standards of care.

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Performance Driven Healthcare Travel


Abstract :

Achieving high value for health tourists must surely be our overarching goal. How can we translate the concept of value into the operating principle in health tourism? To this end, the Malaysia Healthcare Travel Council (MHTC) has initiated a program, namely “Partnership for Healthcare Travel Excellence (PHTE)”, to prioritise value creation in our health tourism products.

Through the program, MHTC will work with partner providers to

With proven performance and warranty, we truly mean it when we say “Quality care for your peace of mind”.

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